Customer Care Consultants

We’re growing our Customer Care team with several new opportunities available. As part of this expansion, we’re also looking for a Mandarin-speaking consultant to support our diverse customer base.

Your new company

At Compass, our mission is to reduce the inconvenience for our customers, clients, and for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.

Your new role

• Lodge new claims via information received by email, phone calls or other medium
• Make decisions regarding liability and risk
• Achieve and maintain individual and team KPIs
• Be proactive in resolving customer objections
• Resolve customer escalations up to the prescribed authority level
• Ensure client’s needs are addressed throughout the entire process
• Ensure all tasks are management efficiently and on time
• Managing Business Delivery and Results

What you’ll need to succeed

• Analytical and objection handling skills
• Exceptional telephone manner
• Ability to provide routine customer service and resolve client issues including those caused by cost variations, insurance issues, policy matters, repair time and work standards.
• Ability to build strong relationships with internal and external stakeholders.
• Ability to document outcomes for continuous improvement.
• Experience in Credit Hire, Insurance Sales or Claims or Vehicle Accident Management (preferred)

What we offer

• Flexible working environment
• Rewards and Recognition programs
• 12 weeks paid parental leave
• Access to Employee Assistance Program (EAP)
• Discounted car hire for family and friends
• Employee referral bonus
• Supportive and collaborative work environment