Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role
Reporting to the Recoveries Manager, you will be responsible for ensuring the achievement and maintenance of a high standard of claims settlements, aiming for maximum revenue recovery and minimizing write-off values in an efficient manner. Additionally, you will be tasked with preparing witness statements and providing court testimony when necessary. This entails conducting thorough investigations, documenting and presenting pertinent information to insurance companies for resolution, or escalating claims through litigation if needed. Furthermore, there will be client interaction involved as you communicate the possibility of legal action and explain their roles and obligations.
SPECIFIC ACCOUNTABILITIES
- Prepare witness statements
- Give evidence in court
- Liaise with our solicitors
- Liaising with clients prior to legal referral
- Managing your portfolio of claims through effective time management and customer service skills.
- Liaising and negotiating with third party insurance companies and negligent third parties.
- Reducing the number of outstanding recovery claims through effective negotiation with the relevant parties.
- Recovering monies from liable parties.
- Performing to set KPI’s in relation to the recovery of money.
- Minimising aged debt
- Working as part of a team, attending team meetings and contributing where appropriate.
- You will be nimble and love working within a constantly changing market that requires you to adapt quickly.
- You will also be proactive; always being aware of the bigger picture and anticipating situations and potential problems.
What you’ll need to succeed
Essential:
- Debt collection / recoveries experience
- Experience dealing with legal professionals and the court system
- Excellent numeracy and literacy skills
- Excellent communication and negotiation skills
- Ability to gather, collate and present evidence
- Professionally presented
- Self-driven with the ability to work autonomously, manage your own workload and work in a target driven environment
- Confident public speaker
- Strong attention to detail
Highly Desirable:
- Experience providing evidence in court
- Experience in credit hire process
- Sound knowledge of motor vehicles
- Experience within the motor insurance industry
- Understanding of road rules and laws
What we offer
- Flexible working environment
- Rewards and Recognition programs
- 12 weeks paid parental leave
- Access to Employee Assistance Program (EAP)
- Discounted car hire for family and friends
- Employee referral bonus
- Supportive and collaborative work environment
