360 feedback template for Canadian SMEs

Tired of performance reviews that feel like a monologue, not a dialogue? You’re not alone. The old way of doing things—manager talks, employee listens—simply doesn’t cut it anymore, especially for Canadian SMBs striving for agility and innovation. You can’t truly grow if you’re only getting half the story. It’s time to stop guessing about your team’s potential and start building a culture where everyone’s voice contributes to success.

This isn’t just another HR checklist; it’s your blueprint for unlocking genuine, unfiltered insights. It illuminates blind spots, supercharges individual development and fosters a level of trust that traditional reviews can only dream of. Ditch the outdated, embrace the dynamic. Get the real picture, empower your team and watch your business thrive. 

What’s the difference between a 360° review and a performance review?

Let’s clear this up. Traditional reviews are useful, but they only show one piece of the puzzle. It’s time to upgrade your approach.

Performance review

A traditional performance review is a conversation where the manager drives the agenda. The manager assesses the employee’s output, strengths and “areas for improvement”—all filtered through a single lens. These one-on-one reviews typically focus on:

• Progress against set objectives and KPIs
• Technical or job-specific skills
• Attendance, punctuality and overall consistency
• Manager’s perceptions of behaviours and results

In many SMBs, performance reviews are conducted annually or biannually. They may inform raises, promotions or action plans, but often they’re a check-the-box exercise. Employees can walk away feeling judged, not supported and miss out on additional insights from peers or direct reports.

Bottom line: You get limited data—filtered, top-down and sometimes out of sync with the employee’s daily reality.

360° review

Enter the 360°. Instead of a single perspective, you get a multifaceted, well-rounded view. Employees receive feedback from everyone they interact with:

• Direct reports
• Peers and colleagues
• Managers
• (Sometimes) external partners or clients
• Self-assessment

The 360° isn’t just about checking off what got done—it shines a spotlight on how work and collaboration happen. It uncovers hidden strengths, blind spots and growth edges you’d never see in a traditional review.

What sets the 360° apart:

• Richer, more nuanced feedback—no more echo chamber
• Balances hard results with key behaviours like teamwork, influence, adaptability and leadership
• Helps drive accountability for “how” goals are reached, not just ticking off objectives

And here’s the clincher: 360° reviews cultivate trust, transparency and buy-in across your team. People who feel heard are more invested and open to change—all of which shrinks turnover and grows loyalty.

How do you use this 360° feedback template?

Ready to make 360° feedback your company’s most powerful growth tool? Here’s how you bring the process to life, step by step—no jargon, no guesswork. The downloadable template gives you everything you need, but here’s the playbook for making it count.

Step 1: Define objectives

Be crystal-clear about your intent. Is this for employee development only or will it inform promotions and compensation? The most effective 360° processes focus on growth, not just pay or performance ratings.

Step 2: Choose the right participants

• The employee undergoing review
• The manager
• At least two peers (cross-functional input is gold)
• Two or more direct reports (if applicable)
• Optional: clients or external stakeholders

Hero Tips:

• Mix familiarity (works closely with) with variety (diverse perspectives)
• Keep numbers manageable—6 to 10 total respondents is ideal for depth without overwhelm
• Ensure inclusion and avoid “feedback cliques” by checking your participant mix

Step 3: Clear, transparent communication

• Why this matters: Explain the purpose, confidentiality and how the results will be used.
• How to launch: Send out an initial email or calendar invite giving everyone context and encouraging honest, constructive input.
• Reminders: Follow up with a gentle nudge to boost completion rates. Reiterate anonymity and the goal of development.

Step 4: Distribute and collect the templates

• Use your preferred method: Google Forms, Microsoft Forms, survey tool or printable PDFs.
• Assign a non-manager third party (HR or an admin) to gather responses and strip out identifying info (critical for trust!).
• Set a realistic deadline (7–10 days).

Step 5: Dig into the data

Once feedback is collected, it’s not about tallying scores. Look for:

• Patterns and recurring themes
• Consistencies/differences between self-reports and others
• “Hot spots” (areas of either outstanding strength or real growth opportunity)
• Contrasting viewpoints (are the team and the manager aligned—or not?)

Step 6: Share and take action

• The manager (or facilitator) delivers a summary report—focusing on themes, not individual comments.
• Meet with the employee to discuss key takeaways, answer questions and co-create an action plan.
• Don’t let it die on the desk! Book a follow-up in 3–6 months to check progress, offer coaching and repeat the cycle.

Hero Tip: Always finish the process by giving everyone (raters AND ratee) a chance to share feedback on the process itself. Continuous improvement starts here.

Want to jump right into the 360° feedback template? 

How can a 360° feedback process help employee development?

A world-class 360° process doesn’t just boost your HR stats—it transforms the way your people see themselves and each other.

1. Supercharges self-awareness

When employees see how their actions affect others (and how that’s perceived), they bridge the gap between intent and impact. This self-knowledge is the cornerstone of:

• Greater accountability
• More rapid skill development
• Fewer blind spots
• More authentic teamwork

2. Elevates leadership at every level

Whether someone’s a manager today or a future leader in the making, 360° feedback shines a light on core leadership skills:

• Giving and receiving feedback
• Resilience and adaptability
• Conflict resolution and influence
• Building trust and safety

360s help leaders adjust their approach and fine-tune their impact in the real world—not just in theory.

3. Forges stronger teams

When peer feedback is baked into your process, you’re signalling that everyone’s voice matters. This:

• Breaks down silos and builds empathy
• Uncovers hidden challenges (or tensions) before they morph into problems
• Boosts collaboration and cross-team learning

4. Drives true performance gains

360° feedback surfaces what’s working—and what’s not—that standard metrics often miss:

• How communication styles help or hinder project flow
• Whose leadership really holds a team together
• Early warning signs of burnout, disengagement or confusion

Case in point: Companies using 360°s consistently report higher engagement, lower voluntary turnover and a more resilient, growth-focused workforce.

With Employment Hero’s in-built performance management tools, you’ll have everything you need to build a high-performance team culture – from 1:1s, performance reviews and 360 degree feedback. You can design custom reviews, set individual and team targets and develop feedback loops to ensure everyone is on track to achieve their goals.

Interested in exploring how Employment Hero can streamline your 360 degree review process? 

How to give constructive feedback to your direct reports and team members

Feedback isn’t about finger-pointing—it’s how you build capability, confidence and real results. But most feedback falls flat because it’s vague, too personal or feels like criticism instead of coaching. Done well, feedback empowers your people to act (not hide).

The SBI framework: Your go-to tool 

Situation–Behaviour–Impact is deceptively simple and wildly effective. Here’s how to do it right, plus extra frameworks and practical examples for Canadian SMBs.

Step 1: SITUATION

Paint a clear, neutral picture—when and where did this happen?

• “During last Thursday’s client presentation…”

Step 2: BEHAVIOUR

What did the person actually do or say? Stick to facts, not feelings.

• “…you responded to questions with detailed, easy-to-understand examples…”

Step 3: IMPACT

Describe the result for the team, project or business.

• “…which impressed the client and secured us a follow-up meeting.”

Not just for ‘fixing’ issues: Positive feedback works just as well (“Because of your quick thinking, we avoided a costly delay”).

Other frameworks you can try:

• STAR (Situation, Task, Action, Result): Useful for breaking down complex feedback in project-based environments.
• Feedforward: Instead of endless post-mortems, prompt, “Here’s what to focus on next time.” This keeps the conversation future-facing and respectful.

When feedback gets tricky

• Use “I” statements: “I noticed…” rather than “You always…”
• Assume positive intent and ask clarifying questions.
• Feedback is a dialogue, not a monologue: Invite their perspective.
• Train your team on feedback basics annually as part of your review cycle.

What should managers be evaluated on in 360° performance reviews?

A manager’s influence extends far beyond their direct reports. Choose criteria that signal what matters most to your business and where leadership truly drives impact.

Key 360° evaluation areas for managers

1. Communication
   • Are goals, feedback and changes communicated clearly and promptly?
   • Do employees understand what’s expected and feel informed?
2. Leadership and inspiration
   • Does the manager model company values?
   • Are they trusted, respected and sought-out for difficult decisions?
3. Collaboration and team-building
   • Does the manager orchestrate collaboration, tackle silos and create shared wins?
   • How do they respond to conflict or setbacks within the team?
4. Strategic thinking
   • Are they able to set priorities in line with company vision?
   • Do they see the bigger picture and help others connect their contributions to business goals?
5. Employee development and support
   • Do they coach, mentor and challenge individuals to grow?
   • How well is feedback delivered and is it tied to actionable next steps?

Customize these criteria: Adapt your rating scales and sample questions to fit your company’s unique mission, values and goals. In the downloadable template, you’ll find a detailed rating matrix and open-ended prompts.

Get started with your 360-degree feedback survey

Transform feedback into your SMB’s competitive edge. Here’s how you move from intention to action:

1. Download the template: Get a handy, downloadable PDF that you can refer back to at any time. 
2. Adapt it for your business: Tweak wording and focus areas so it reflects your culture and business objectives—not someone else’s.
3. Roll out the pilot program: Test with one team or department. Collect insights, adjust questions, build momentum.
4. Scale up: Share results, capture lessons and expand to the full company for a data-driven growth spur.
5. Repeat: Use 360° feedback at 6 or 12-month intervals, not just once.

Encourage leaders to share their personal growth stories from the process. Nothing builds buy-in like vulnerability from the top.

Confidentiality and trust in the 360 feedback process

This isn’t an optional step—it’s the foundation. Without psychological safety, any feedback process is doomed before it begins.

How to build trust:

• Anonymize data rigorously: No participant’s answers are ever traced back—use technology or HR controls to guarantee this.
• Discuss the why: Make it clear feedback is about professional growth, never retribution or politics.
• Set the tone at the top: Leaders should go first and model openness.
• Train on confidentiality: Include guidelines in every rollout and template; revisit annually.

Hero Tip: Use clear, simple language in your survey invitations and instructions so everyone feels secure and respected.

Download your free 360° feedback template

Don’t settle for guesswork. Use our Canadian SMB-ready template to launch an effective, trust-building 360° feedback process.