List of Sub-processors
The different business we use in our company tech stack.
We use a few different third party sub-processors to help us provide our services to you. These sub-processors process data that you input into the services, which may include personal data. Here we’ve set out some details on who these sub-processors are and what services they provide to us.
Employment Hero Sub-processors
| Sub-processor | Location | Processing Activity | GDPR Transfer Mechanism |
|---|---|---|---|
| Abnormal Security | European Union | Threat detection by scanning inbound emails for suspicious activity, phishing, or malware through content and metadata analysis via APIs. | Adequacy Decision |
| Abstract | USA | Identification of geolocation data to enhance location-based services and user experiences. | Standard Contractual Clauses |
| Affinda | USA | User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. | Standard Contractual Clauses |
| Amazon Web Services (AWS) | Australia, Ireland, Canada | Cloud service provider used for secure data storage, processing, and hosting infrastructure. | Standard Contractual Clauses |
| Appcues | USA | User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. | Standard Contractual Clauses |
| Asana | USA | Task tracking, team collaboration, and workflow organisation for project and resource management. | Standard Contractual Clauses |
| Atlassian | Australia | Comprehensive issue tracking, agile project management, and team collaboration across development and operations teams. | Standard Contractual Clauses |
| Bizible | USA | Marketing campaign performance analytics, attribution tracking, and revenue impact assessment. | Standard Contractual Clauses |
| Braze | USA | Multi-channel customer engagement services, including personalised messaging and campaign delivery. | Standard Contractual Clauses |
| Datadog | USA | Real-time cloud monitoring and application performance management for infrastructure and application diagnostics. | Standard Contractual Clauses |
| Delighted | USA | Collection and analysis of customer feedback to measure Net Promoter Score (NPS) and satisfaction. | Standard Contractual Clauses |
| Docusign | USA | Secure e-signature collection and automated document lifecycle management for contracts. | Standard Contractual Clauses |
| Dovetail | Australia | Centralised platform for organising, analysing, and collaborating on customer research and insights. | Standard Contractual Clauses |
| Drift | USA | AI-driven live chat and chatbot solution to engage website visitors and address customer inquiries. | Standard Contractual Clauses |
| Fivetran | USA | Automated data pipeline service for extracting, transforming, and loading data from various sources into data warehouses. | Standard Contractual Clauses |
| FrankieOne | Australia | ID verification services for compliance with Know Your Customer (KYC) and Know Your Business (KYB) requirements. | Standard Contractual Clauses |
| FusionAuth | USA | Comprehensive user authentication and security framework for secure access management and identity protection. | Standard Contractual Clauses |
| G2 | USA | Online review platform used to collect and manage customer reviews. We may use these platforms to send email invitations to customers to provide a review of our services. | Standard Contractual Clauses |
| Gearset | United Kingdom | Continuous integration, deployment, and version control for Salesforce DevOps and sandbox environments. | N/A |
| USA | Suite of services including Google Analytics for web traffic analysis, email communications, and secure file storage in Google Drive. | Standard Contractual Clauses | |
| Inspectlet | USA | Heat maps, session recordings, and behavioural analytics to improve user experience and interface design. | Standard Contractual Clauses |
| Intercede Solutions | USA | Business process automation and integration platform, leveraging the Workato platform to streamline workflows. | Standard Contractual Clauses |
| Langchain | USA | Logging and monitoring input/output data in Hero AI, SmartMatch and large language models (LLM) for optimising performance analytics. | Standard Contractual Clauses |
| Lawvu | New Zealand | Management of legal projects, workflows, and document collaboration in a centralised legal workspace. | Adequacy Decision |
| Loggly | USA | Real-time log aggregation and analysis for debugging and operational monitoring. | Standard Contractual Clauses |
| Marketo | USA | Lead nurturing, email marketing, and comprehensive automation of marketing activities. | Standard Contractual Clauses |
| MixMax Inc | USA | Automation of email campaigns, scheduling, and tracking for customer engagement. | Standard Contractual Clauses |
| MixPanel | USA | Advanced analytics for tracking user interactions and product performance in web and mobile applications. | Standard Contractual Clauses |
| MUX | USA | Recording, processing, and storing candidate introduction videos for seamless job application evaluations. | Standard Contractual Clauses |
| Nooks | USA | Provision of AI-powered sales assistance, including call automation, transcription, and analysis. | Standard Contractual Clauses |
| Oktopost | Israel | Social media campaign management, advocacy tracking, and performance analysis. | Standard Contractual Clauses |
| OpenAI | USA | Integration of AI capabilities into product features, including natural language processing and automated content generation. | Standard Contractual Clauses |
| OptInMonster | USA | Lead generation and marketing automation for building and managing targeted campaigns. | Standard Contractual Clauses |
| Outreach | USA | Customer relationship management for email marketing, lead generation, and sales engagement. | Standard Contractual Clauses |
| OwnBackup | Australia | Comprehensive backup and recovery solution for relationship management data within Salesforce and other platforms. | Standard Contractual Clauses |
| Pigment | France | Data visualisation and analysis for strategic business planning and forecasting. | Adequacy Decision |
| Redshift (Amazon) | Australia | A cloud-based data warehouse that stores and analyses large volumes of structured data and parallel processing for fast query performance. | Standard Contractual Clauses |
| Reachdesk | USA | Management and delivery of personalised corporate promotional campaigns. | Standard Contractual Clauses |
| Relevance AI | Australia | Deployment of AI agents for various business functions, including data analysis and customer interactions. | Contractual Clauses |
| Salesforce | Australia | Comprehensive customer relationship management (CRM) platform for managing sales, marketing, and customer service. | Standard Contractual Clauses |
| Sendgrid | USA | Email delivery service for transactional and marketing communications. | Standard Contractual Clauses |
| Shaype | Australia | Provision of banking infrastructure, including account opening, payments processing, KYC/PEP/sanction checks, and debit card issuance. | Standard Contractual Clauses |
| Sisense | USA | Advanced business intelligence platform for data visualisation and analytics. | Standard Contractual Clauses |
| Slack | USA | Real-time messaging and file sharing for team communication and collaboration. | Standard Contractual Clauses |
| TalkDesk | USA | Cloud-based contact centre software for customer support and engagement. | Standard Contractual Clauses |
| Trello | USA | Visual task management and collaboration tool for project organisation. | Standard Contractual Clauses |
| Trustpilot | USA | Online review platform used to collect and manage customer reviews. We may use these platforms to send email invitations to customers to provide a review of our services. | Standard Contractual Clauses |
| Twilio | USA | Programmable SMS and communication services for customer interactions and notifications. | Standard Contractual Clauses |
| Vitally | USA | Customer success platform providing real-time insights and analytics for business intelligence. | Standard Contractual Clauses |
| Weavr | United Kingdom | Embedded finance platform offering payment solutions, virtual accounts, and banking-as-a-service functionality. | N/A |
| Zapier | USA | Workflow automation for connecting and syncing web applications to streamline processes. | Standard Contractual Clauses |
| Zendesk | USA | Helpdesk and support ticketing system for managing customer service inquiries. | Standard Contractual Clauses |
| ZoomInfo | USA | Business intelligence and B2B contact database for lead generation and marketing. | Standard Contractual Clauses |
