Employment Hero’s Accessible Client/Customer Service Policy

Employment Hero’s Commitment

We are committed to providing and maintaining a respectful environment where there are no barriers for people with disabilities. Whether a person’s disability is visible or not, Employment Hero is dedicated to ensuring everyone has the same opportunities and access to our workplace, employment opportunities, and services.

In fulfilling our commitment, we will identify and remove obstacles to accessibility for all persons with disabilities, putting in place policies, practices, and procedures to ensure that all persons are treated in a manner that maintains their dignity and independence.

We further commit to providing people with disabilities the same opportunity to access our services in the same place, and in a similar way, as other clients/customers and employees.

The Customer Service Standard

Employees at Employment Hero are expected to create an environment and provide services to people with disabilities in a manner that allows them to access our products and services with dignity and respect.

Employment Hero is committed to excellence in serving all of its clients/customers, including those with disabilities, and will do so in the following ways:

Information and Communication:

Our commitment spans all communications, including the provision of emergency procedures, plans, and public safety information and ensuring that our websites and web content meet the Integrated Accessibility Standards.
Employees participate in training that covers the best ways to interact with individuals with a disability, as well as how best to communicate with clients/customers with a disability.

Assistive Devices:

Employment Hero is open to consulting with clients/customers regarding any reasonable accessibility needs upon request.
In the event that Employment Hero were to design, procure, or acquire self-service kiosks, Employment Hero will have regard to the accessibility for persons with disabilities when doing so.

Billing and Statements:

Employment Hero is open to consulting with clients/customers regarding any reasonable accessibility needs upon request.
Employment Hero is open to answering questions from customers about their invoices/statements in a variety of different communication methods upon request.

Built Environment:

To the extent that any aspect of our built environment in Manitoba is intended to facilitate barrier-free access to our goods or services, we will ensure that: (a) it is available for use in the intended manner, or (b) if it is not available for use in the intended manner, we will provide notice of the reasons why it is unavailable and an estimate of when it will become available, as well as details of alternate means (if any) available to access our goods or services. The “notice” will be prominently displayed on the applicable premises and our website (if any), or be given by other means that are reasonable in the circumstances.
Employment Hero is open to answering questions from customers about their invoices/statements in a variety of different communication methods upon request.

Notice of Availability and Format of Documents:

Employment Hero is open to providing alternative formats of documents, depending on the nature of the request, upon request.
Upon request by a person disabled by a barrier, we will provide this policy or the information contained in it in a manner that takes into account the barrier, within a reasonable time, and at no cost to the person.

Feedback

Employment Hero will ensure that processes for providing, receiving, and responding to feedback are accessible to persons with disabilities by ensuring that accessible formats are available as well as communication support upon request.