Job Title: After Hours Staffing Coordinator
Location: Remote
Reports To: After Hours Staffing Manager
Job Summary:
The After-Hours Staffing Coordinator is responsible for ensuring timely and
efficient staffing of healthcare professionals outside of standard business
hours. This role requires a proactive, organized, and solution-oriented
individual who can manage urgent shift assignments, maintain compliance, and
provide an exceptional candidate and client experience. The coordinator will
serve as a key point of contact for after-hours staffing needs, ensuring
seamless communication, accurate scheduling, and adherence to regulatory
requirements. Success in this role directly contributes to the operational
effectiveness and reputation of the organization.
Key Responsibilities:
- After-Hours Shift Management:
- Assign and coordinate shifts for healthcare
professionals based on client needs and staff availability, including
urgent or last-minute coverage. Send confirmations and reminders to
prevent cancellations and ensure complete shift fulfillment.
- Candidate Engagement:
- Respond promptly to candidate inquiries, shift
requests, and concerns. Maintain engagement with inactive candidates to
ensure availability and readiness.
- Client Communication:
- Serve as the primary point of contact for
after-hours client staffing needs, addressing requests and resolving
scheduling challenges efficiently.
- Recruitment & Onboarding Support:
- Facilitate onboarding for new hires, verify
credentials, certifications, and compliance requirements, and maintain
accurate records within the Applicant Tracking System (ATS).
- Process Improvement & Reporting:
- Track staffing fulfillment rates and after-hours
metrics. Identify inefficiencies, recommend solutions, and support
continuous improvement initiatives.
- Ownership & Accountability:
- Anticipate staffing needs, proactively resolve
issues, and maintain a high standard of accuracy, timeliness, and
professionalism in all communications and processes.
Qualifications:
-
Previous experience in staffing coordination,
recruitment, scheduling, or HR support.
- Strong organizational and multitasking skills,
with the ability to prioritize under pressure.
- Excellent verbal and written communication
skills, professional and clear across phone, email, and text.
- Proficiency with ATS or scheduling software
preferred.
- Knowledge of healthcare staffing regulations,
credentialing, and compliance standards, or willingness to learn.
- Ability to work independently and make quick,
informed decisions in urgent situations.
Preferred Qualifications:
Experience in healthcare or high-volume
after-hours staffing.
Understanding of HR compliance and workforce
laws.
Analytical skills to identify trends and suggest
process improvements.
Key Competencies for Success:
Proactive problem-solving and decision-making.
Attention to detail and accuracy in scheduling
and record-keeping.
Strong interpersonal skills and ability to
maintain positive relationships with candidates and clients.
Ability to thrive in a fast-paced, dynamic, and
high-pressure environment.
