Gift Shop Manager

Summary:

We are seeking a dedicated and enthusiastic Gift Shop Manager to oversee our busy hospital gift shop in Toronto. This role is essential in providing a welcoming shopping experience for patients, visitors, and staff, while managing inventory, staff, and daily operations. The Gift Shop Manager will play a key role in enhancing the hospital’s environment and supporting its mission through effective retail management.

Responsibilities:

• Manage daily operations of the gift shop, including staffing, inventory management, and customer service.
• Supervise and train gift shop staff to ensure high levels of service and product knowledge.
• Develop and implement merchandising strategies to maximize sales and enhance the shopping experience.
• Maintain accurate inventory records and conduct regular stock audits.
• Collaborate with hospital departments to promote special events and seasonal merchandise.
• Handle financial transactions, including cash management and reporting.
• Ensure compliance with health and safety regulations within the shop.

Qualifications:

• High school diploma or equivalent; additional education in retail management or business is a plus.
• Previous experience in retail management or customer service is preferred, but entry-level candidates are welcome.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Basic financial acumen and experience with point-of-sale systems.
• Ability to work flexible hours, including weekends and holidays.