Crosstown Family Health Team is pleased to share this career opportunity on behalf of our physician partners at the Family Health Organization (FHO).
We are seeking an experienced, professional, and patient-focused Medical Office Assistant (MOA) to join our physician team.
The MOA is an integral part of our practice, working closely with physicians and professional staff to provide efficient, high-quality, patient-centred care. We are looking for someone who is organized, dependable, personable, and enjoys working as part of a collaborative team.
Reports to: Drs. Lauren den Boer, Christopher Sun, Sok Kau Tang
Responsibilities
- Greet and register patients in a professional and friendly manner.
- Screen patients for infection symptoms and direct appropriately.
- Enter and verify patient demographic, contact, email, and health card information.
- Provide, explain, complete, and collect required forms.
- Answer a multi-line telephone system and book appointments.
- Collect payments and prepare invoices.
- Maintain a clean and organized reception and waiting area.
- Complete daily opening and closing procedures.
- Manage patient interactions professionally and de-escalate challenging situations.
- Complete patient recalls, diagnostic test follow-up, correspondence, scanning, and referral processing/tracking.
- Complete EMR tasks accurately and in a timely manner.
- Sort and distribute incoming mail and faxes.
- Work collaboratively with physicians and professional staff to support efficient clinic operations and patient care.
Qualifications
- High school diploma or equivalent required.
- Medical Secretarial Program and/or related Office Administration program preferred.
- Minimum one year of relevant medical office experience.
- Avaros EMR experience highly preferred.
- Excellent communication, interpersonal, and customer service skills.
- Knowledge of medical terminology.
- Strong computer skills.
- Typing speed of approximately 60 wpm.
- Ability to work independently, prioritize tasks, and remain organized in a busy clinical environment.
Why Join Our Team?
- Collaborative physician and administrative team.
- Meaningful role in supporting patient care.
- Varied responsibilities and opportunities to develop your medical administrative skills.
- Supportive environment where initiative and teamwork are valued.
- Opportunity to build a long-term role within the practice.
- Regular team building events and outings to strengthen office culture and promote work-life balance.
Position Details
Job Type: Full-time, Permanent Schedule: Weekend hours required Salary: $22.00- $24.00+ per hour, commensurate with experience and qualifications.
How to Apply
Qualified applicants should submit a resume and cover letter by August 17, 2026.
We thank all applicants for their interest; however, only those selected for an interview will be contacted using the email address or telephone number provided.
