Location: REMOTE / Canada, N/A

This job allows you to work remotely.

We are seeking a Technical Support Engineer to provide development, production

support and operational maintenance for a platform integration deployed within our

client’s private cloud infrastructure. The role focuses on code development and

maintenance, investigating production issues, supporting network and certificate-related

activities, and maintaining integrations built across platforms such as Microsoft Bot

Framework, Salesforce Einstein/Agentforce, Google Dialog-flow and Node.js

technologies + LLM autonomous Agent Builders

Key Responsibilities

• Investigate and troubleshoot production incidents using documented procedures

and automated diagnostic tools.

• Analyze application, API, and infrastructure logs to identify root causes and

recommend resolutions.

• Support platform custom adapter applications and related messaging workflows.

• Undertake code development for data ingestion/translation and masking services

• Monitor and troubleshoot network-related issues involving VMs, IP addresses,

DNS resolution, and connectivity.

• Assist with certificate management activities, including planned certificate

renewals and validations.

• Collaborate with Client Infrastructure, DevOps, and Microsoft support teams

during incident resolution.

• Support integrations with client•s custom APIs and validate API responses and

status codes.

• Participate in knowledge transfer sessions, code reviews, and operational

readiness activities.

Must Have Skills:

Required Technical Skills

Strong understanding of:

• Virtual Machines (VMs), IP networking, DNS resolution, and network architecture

• Code Development/scripting on Python/ Pandas package, associated

technologies

• Production support and incident troubleshooting

• Certificate management and SSL/TLS concepts; ssh, vim, JSON-validations

• Native HTML/CSS/JS web-application

• REST APIs and API troubleshooting

• Log analysis and root cause investigation

Experience with:

• Node.js server-side applications

• Microsoft Bot Framework/SF Einstein/Google Dialog flow and other autonomous

AI agent builders

• Microsoft Teams integrations and messaging platforms

• Event-driven application architectures

• Working with Azure code repos/Environments and LLM models

• Working with Amazon S3/DynamoDB and other DBs

Nice to Have Skills:

Preferred Qualifications

• Experience supporting enterprise applications deployed in regulated

environments.

• Familiarity with Microsoft/AWS/Google cloud services and support processes.

• Ability to work effectively with cross-functional teams, including Infrastructure,

DevOps, and Vendor Support organizations.

• Strong documentation review and operational support skills.