Requirements

• Bilingual – English and French
• 1 year of supervising experience

Reports to Unit Manager

JOB DESCRIPTION:

CORE EXPECTATIONS

• Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area.
• Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures.
• Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job.
• Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform.
• Maintains all departmental standards and procedures.
• Provide leadership to staff which would include training, direction, scheduling, and supervision.
• Learns and masters all positions of those they manage
• Provides thorough information regarding menu and menu items.
• Demonstrates a sincere passion for food & beverage and customer service.
• Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics)
• Performs other tasks as assigned but not limited to the duties listed above.

KEY RESPONSIBILITIES

• Contribute toward profitability store through seeking opportunities to enhance sales
• Must know how to count and track inventory
• Managing employee sick calls
• Training staff
• Manage about 45-60 employees on the floor at a time
• Must know how to work a computer
• Must know how to use Microsoft Office (Word, Excel, Powerpoint, etc)