Title: Senior Director, Dynamics 365 & Enterprise Applications
Employee Working Location: Partially Virtual / Hybrid (Canada)
Employment Status: Permanent Full-time
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
We are seeking an experienced, hands-on Senior Director to lead the Canadian Red Cross’s Dynamics 365 and enterprise application portfolio end-to-end – from solution design and delivery through operation, upgrade, and adoption – reporting to the VP of IT / CIO. This is a platform leadership role for someone with genuine depth in the Microsoft Dynamics 365 ecosystem who can set architecture standards for the application estate, lead a team of functional and technical specialists and delivery partners, and keep a mission-critical platform healthy and evolving in a national, regulated, not-for-profit environment.
In this role, you will :
- D365 platform leadership: own the full lifecycle of the D365 and enterprise application estate (Finance & Operations, Customer Engagement, Field Service, Contact Centre) – solution design, implementation, operation, enhancement and upgrade/wave management.
- Solution architecture (core competency): lead the design and architecture of enterprise application solutions on the Microsoft Dynamics and Power Platform ecosystem, setting standards for the application estate (Dataverse, solution/ALM strategy, environment management, integration patterns).
- Application management: run the platform day-to-day – release and wave management, patching, incident and defect triage, backlog and enhancement prioritization, and SLAs with the business.
- Delivery & vendor management: oversee implementation projects and system integrators/partners, ensuring timely, on-budget delivery with rigorous change control and clear fixed-price vs. T&M decisions.
- Team leadership: build, mentor and lead a high-performing team of functional consultants, developers, QA and architects; oversee workforce planning and partner resourcing.
- Stakeholder engagement: partner with business and technology leaders to translate needs into scalable D365 solutions, and present recommendations to senior executives and board committees.
- Governance & strategy: evolve the estate to support Vision 2030 and CRC’s cloud, data and AI agenda while protecting stability, security, privacy and regulatory compliance.
What we are looking for:
Mandatory
- Minimum 12 years of technology experience, including significant senior leadership, and a university degree in computer science, information technology, engineering, or a related field (or equivalent combination of education and experience).
- Demonstrated, hands-on expertise across the Microsoft Dynamics 365 ecosystem – Finance & Operations and/or
- Customer Engagement, Field Service, and Contact Centre – including having personally led at least one large-scale D365 implementation end-to-end.
- Proven track record owning enterprise application management in production (release/wave management, support, enhancement governance, SLAs).
- Solution architecture capability applied to a Dynamics/Power Platform estate – Dataverse data modelling, solution/ALM strategy, environment management, and integration design.
- Experience leading teams of technical and functional specialists and managing system integrators/implementation partners.
- Experience managing budgets and forecasting, and communicating complex technology decisions to senior and board-level stakeholders.
Preferred
- Microsoft Dynamics 365 certifications (e.g., Solution Architect Expert, Finance & Operations / Customer Engagement) and architecture certification (e.g., TOGAF).
- Experience in a national, regulated, or not-for-profit / humanitarian environment.
- Bilingualism (English / French).
Working Conditions:
