About the Role

We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You’ll Do

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Requirements

What We’re Looking For

• Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
• Experience handling US customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
• Your “Collections” title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments

Benefits

We offer:

• CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
• Fully remote