Welcome to the Customer Success Manager Role
This is a key customer-facing role reporting to the Senior CX Manager (NA & APAC), where you will own customer relationships and ensure long-term success with the Arlo platform.
As a Customer Success Manager, you will guide customers from onboarding through to adoption, value realization, and renewal. You’ll act as a trusted partner — helping customers achieve meaningful outcomes while driving retention and growth.
You’ll balance customer needs with business goals, proactively identifying opportunities to improve outcomes, increase adoption, and deliver long-term value.
This role is ideal for someone who enjoys building strong relationships, solving problems, and driving measurable customer and business impact.
What You’ll Be Doing (Your Impact)
Your primary focus will be onboarding customers, driving adoption, and ensuring long-term success and retention.
● Customer Onboarding & Implementation: Deliver onboarding and training that helps customers achieve early success and build confidence using Arlo
● Project Coordination: Work cross-functionally to resolve onboarding challenges and ensure smooth implementation
● Account Management: Manage a portfolio of customers, maintaining regular touchpoints and building strong relationships
● Customer Growth & Retention: Run business reviews, support renewals, and identify opportunities for upsell and expansion
● Customer Insights: Track customer health, usage, and satisfaction metrics to inform strategy and improve outcomes
● Customer Advocacy: Represent the voice of the customer, sharing insights to influence product and business decisions
What You’ll Bring (Your Expertise)
At Arlo, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, grit, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.
Experience
- 2+ years in customer support, pre-sales, or account management roles
- Experience in SaaS or technology environments preferred
- Experience delivering training or onboarding is desirable
- Strong problem-solving and analytical capability
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and resourcefulness
- Ability to manage multiple customers and priorities
- Data-driven mindset to track and improve customer outcomes
- Results-driven with a focus on delivering value
Capabilities
- Customer-focused with a strong commitment to outcomes
- Proactive, solution-oriented, and able to anticipate challenges
- Comfortable in a fast-moving, scale-up environment
- Collaborative, working effectively across teams
- Empathetic, building trust and long-term relationships
- Organized and effective in managing time and commitments
- Curious and continuously learning
A bit about us
Arlo is a world-leading SaaS company on a mission to revolutionize professional training. With customers in over 70 countries, over 7.5M people trained, and $3B in course transactions, Arlo is loved by thousands of trainers and millions of learners worldwide. Arlo’s all-in-one training management platform handles everything from course creation and scheduling to delivery and operations.
We believe human connection is at the heart of great learning. By blending that philosophy with the latest in AI and e-learning technology, Arlo helps training providers save time, grow revenue, and deliver exceptional learning at scale.
Here, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.
This role is a key part of Arlo’s next phase of growth. Global expansion, deepening our AI capabilities, and empowering a passionate community of training professionals shaping the future of learning.
