Scope of Services – UK

Overview

This page provides the scope for our Services in the United Kingdom like Payroll Partner, Managed Payroll, and HR Advisory. If you are signing up to receive any of these Services, then please take your time to read through the details provided so you know what to expect from these Services.

Payroll Partner

Managed Payroll 

Managed Payroll Terms and Pricing
Service provider	Managed Payroll is provided by Employment Innovations Payroll UK Limited (CRN 13977790).
Our responsibilities	We will be responsible for: – ensuring all data received by the agreed timeframes is entered into the system for processing in the appropriate pay cycle; – providing you with a verification report. This report should be provided before the time when you need to verify final payroll processing; – processing the payroll and generating the standard reports within the agreed timeframes; finalising the payroll process and providing employee Bank File data to you for processing; – lodging Pension payments and associated reports monthly; – maintenance of the payroll system, which includes leave, pay components, allowances and deductions; – providing a payroll help desk for agreed key contact(s) as they relate to the payroll calculation process (within agreed limits); – and submitting pay events on your behalf to the HMRC in line with HMRC reporting requirements where an authority has been provided.
Your responsibilities	You will be responsible for: – maintaining an active payroll software subscription, without which you cannot access the Managed Payroll service; – providing accurate data for entry in the agreed format and within the agreed timeframes to ensure all processing schedules can be achieved; -nproviding authorised payroll variations by the agreed timeframes for all processing periods; ensuring all data in is complete, accurate and updated, as required; – reviewing the payroll for verification prior to the final payroll processing; – advising us of any changes, exceptions and amendments to the pre-approval information in writing, via email in line with confirmation timeframes; – authorising the release of the payroll file and banking BACS file  processing PAYE; and – providing us with at least one key contact and a backup for authorisations.
Managed Payroll extras	If you choose additional services, you will also be responsible for: – where you request us to build rules into the EH Payroll platform which reflect the terms of a bespoke employee agreement that applies to you, it is your responsibility to ensure that the pay rates provided to us are at all times sufficient to meet your legal obligations (for example, minimum wage obligations). – informing us when there is a requirement to increase pay rates to employees to comply with minimum wage requirements. We will not monitor whether any pay rates provided to us by you are required to be increased.
Optional additional services and fees	– Payroll database audit and/or transfer: £400 (mandatory for existing payroll software clients before commencement of Managed Payroll service). – Ad-hoc YTD Balance Uploads: £7 per employee Chart of Accounts Build: £140 per hour Payroll Consulting (including termination calculation modelling, rule creation and maintenance): £140 per hour – Additional Authorised Contact: £25 per month per contact – Minimum Fee per pay run and off cycle charges: 1-6 Employees : £70 per additional pay run; 7+ Employees : £12 per payslip – Submission of PAYE to HMRC outside of payroll (requires a signed Transaction negotiation authority) (for UK employees): £50 per submission.

HR Advisory

HR Advisory Terms and pricing
Our responsibilities	We will provide (as detailed further below) Workplace Advice; Compliance, HR Documents; and Representation in respect of the laws of England and Wales. – Workplace Advice: Means that we will offer an unlimited advisory telephone line and email advice to Authorised Contacts to provide workplace relations and performance management advice – available between 8:30am and 5:30pm Monday to Friday (outside bank holidays) over the telephone or alternatively via email. You acknowledge and agree that Workplace Advice does not constitute legal advice, and cannot be relied on as legal advice. Workplace Advice is designed to guide and assist you only and we do not accept any liability for any loss (or alleged loss) suffered as a result of you relying on the Workplace Advice. The Service is also subject to Fair Use Code, as defined in the Terms & Conditions. – Compliance: The compliance health check covers advising on compliance obligations under key employment legislation, including the Employment Rights Act 1996. You will also be informed throughout the Service if there are any changes to legislation that may affect your obligations as an employer and the contracts and policies you have in place. – HR Documents: Means access to best practice and proven HR documents (including employment contracts, tools and workplace policies) that we have available on an as needs basis only. HR Documents are template documents and are not tailored to you and are provided without any warranty as to appropriateness or enforceability.  – Representation: Means representation for you arranged by us for any claim that may be brought in the Employment Tribunal including for unfair dismissal, discrimination, whistleblowing detriment and redundancy and where the first step in the matter is early conciliation organised by the Advisory, Conciliation and Arbitration Service (ACAS). Representation will be provided for the entire early conciliation process, but not beyond. We reserve the right to refuse to offer Representation to you in situations where workplace advice was not sought from us in respect of the matter where it was reasonably practicable to do so, or in the case where workplace advice had been sought from us but that advice was not followed. Representation does not cover claims which relate to conduct or events which occurred wholly or partly prior to the start date of this Customer Agreement.
Your responsibilities	You will be responsible for: – Compliance: You must schedule an appointment with us for the purposes of carrying out this inclusion. – Representation: You must notify us of any matter within 3 business days of receiving any claim for which it intends to engage our Representation Service.
	Additional Authorised Contact: £20 per month per contact (Authorised Contacts are those defined by you upfront and as amended from time to time who have direct permission to access the defined Services. The number of included Authorised Contacts is limited to a maximum of 10% of the Headcount, rounded up to the nearest integer.