Scope of Services – NZ
The scope of Services for Payroll Partner, Managed Payroll, and HR Advisory
Overview
This page provides the scope for our Services in New Zealand like Payroll Partner, Managed Payroll, HR Advisory, and HR Partner. If you are signing up to receive any of these Services, then please take your time to read through this page and familiarise yourself with its scope.
Payroll Partner
| Payroll Partner Terms and Pricing | |
| Service provider | Payroll Partner is provided by Employment Innovations NZ Limited (NZBN 9429049897500). |
| Our responsibilities | We will be responsible for: – ensuring all data received by the agreed timeframes is entered into the system for processing in the appropriate pay cycle; – providing you with a verification report. This report should be provided before the time you need to verify final payroll processing; – processing the payroll and generating the standard reports within the agreed timeframes; – finalising the payroll process and providing you with access to reports for IRD submission; and maintenance of the payroll system, which includes leave, pay components, allowances and deductions. Where the Customer is also subscribed to an Unlimited tier package it also includes: – providing a payroll help desk for agreed key contact(s) as they relate to the payroll calculation process (within agreed limits); – back pay calculations provided by client; – long service leave calculation; – redundancies or termination modellings; – cash in lieu of super calculation (bonuses and commissions); – overpayments calculations; – periodic allowance calculations; – custom leave accruals; – separation certificates; and – statutory leave, non-statutory and annual leave at half pay. |
| Your responsibilities | You will be responsible for: – providing accurate data for entry in the agreed format and within the agreed timeframes to ensure all processing schedules can be achieved; – providing authorised payroll variations by the agreed timeframes for all processing periods; – ensuring all data in is complete, accurate and updated, as required; – reviewing the payroll for verification prior to the final payroll processing; – advising us of any changes, exceptions and amendments to the pre-approval information in writing, via email in line with confirmation timeframes; – authorising the release of the payroll file and banking BACS file; and -processing PAYE. |
Managed Payroll
| Managed Payroll Terms and Pricing | |
| Service provider | Managed Payroll is provided by Employment Innovations NZ Limited (NZBN 9429049897500). |
| Our responsibilities | We will be responsible for: – ensuring all data received by the agreed timeframes is entered into the system for processing in the appropriate pay cycle; – providing you with a verification report. This report should be provided before the time you need to verify final payroll processing; – processing the payroll and generating the standard reports within the agreed timeframes; – finalising the payroll process and providing employee EFT data to you for processing; – maintenance of the payroll system, which includes leave, pay components, allowances and deductions; – providing a payroll help desk for agreed key contact(s) as they relate to the payroll calculation process (within agreed limits); and – providing you with access to reports for IRD submission. |
| Your responsibilities | You will be responsible for: – maintaining an active payroll software subscription, without which you cannot access the Managed Payroll service; – providing accurate data for entry in the agreed format and within the agreed timeframes to ensure all processing schedules can be achieved; – providing authorised payroll variations by the agreed timeframes for all processing periods; – ensuring all data in is complete, accurate and updated, as required; – reviewing the payroll for verification prior to the final payroll processing; – advising us of any changes, exceptions and amendments to the pre-approval information in writing, via email in line with confirmation timeframes; – authorising the release of the payroll file and banking BACS file; – processing PAYE; and – providing us with at least one key contact and a backup for authorisations. |
| Optional additional services and fees | – Payroll database audit and/or transfer: $2,600 (mandatory for existing payroll software clients before commencement of Managed Payroll service). – Ad-hoc YTD Balance Uploads: $17 per employee. – Chart of Accounts Build: $260 per hour. HR or Payroll Software Training and Consulting (including termination calculation modelling, rule creation and maintenance): $260 per hour. – Additional Authorised Contact: $60 per month per contact. – Minimum Fee per pay run and off cycle charges: 1-6 Employees : $150 per additional pay run; 7+ Employees : $24 per payslip. |
HR Advisory
| HR Advisory Terms And Pricing | |
| Service Provider | HR Advisory is provided by Employment Hero NZ Limited (NZBN 9429051216139). |
| Our responsibilities | We will provide (as detailed further below) Workplace Advice, Compliance, HR Documents, and Representation. – Workplace Advice: Means that we will offer an unlimited advisory telephone line and email advice to Authorised Contacts to provide workplace relations and performance management advice – available between 9:00am and 5:00pm Monday to Friday over the telephone or alternatively via email. You acknowledge and agree that Workplace Advice does not constitute legal advice, and cannot be relied on as legal advice. Workplace Advice is designed to guide and assist you only and we do not accept any liability for any loss (or alleged loss) suffered as a result of you relying on the Workplace Advice. The Service is also subject to Fair Use Code, as defined in the Terms & Conditions. – Compliance: The compliance audit covers advising on compliance obligations under relevant New Zealand legislation (such as the Employment Relations Act, Holidays Act, Minimum Wage Act, Wages Protections Act, Parental Leave and Employment Protection Act), including health and safety (WHS) legislation as well as any applicable collective agreements. You will also be informed throughout the Service if there are any changes to legislation that may affect your obligations to employees or the contracts or policies you have in place. – HR Documents means access to best practice and proven HR documents (including employment contracts, tools and workplace policies) that we have available on an as needs basis only. HR Documents are template documents and are not tailored to you and are provided without any warranty as to appropriateness or enforceability. – Representation means representation by an advocate arranged by us for you in relation to any alleged unjustified dismissal or disadvantage, unpaid wages, worker exploitation, bullying or sexual harassment, or any discrimination or harassment claims, up to and including voluntary mediation either facilitated by the Ministry of Business, Innovation and Employment or directed by the Employment Relations Authority (so long as this is the first step in the proceedings). Representation will not be provided where a claim has progressed past mediation and will be heard at the Employment Relations Authority. Representation does not include any representation in the Employment Court. We reserve the right to refuse to offer Representation to you in situations where employment relations advice was not sought from us in respect of the matter where it was reasonably practicable to do so, or in the case where employment relations advice had been sought from us but that advice was not followed. Representation does not cover claims which relate to conduct or events which occurred wholly or partly prior to the start date of this Customer Agreement. |
| Your responsibilities | You will be responsible for: – Compliance: You must schedule an appointment with us for the purposes of carrying out this inclusion. – Representation: You must notify us of any matter within 3 business days of receiving any claim for which it intends to engage our Representation Service. Optional additional services and fees – Additional Authorised Contact: $50 per month per contact (Authorised Contacts are those defined by you upfront and as amended from time to time who have direct permission to access the defined Services. The number of Authorised Contacts is limited to a maximum of 10% of the Headcount, rounded up to the nearest integer. |
HR Partner
| Managed Payroll Terms and Pricing | |
| Service Provider | HR Partner is provided by Employment Innovations NZ Limited (NZBN 9429049897500). |
| Our responsibilities | – HR Partner: we will provide (as detailed further below) –Compliance; –HR Documents; –HR Partner; –HR Advice; and Representation. – Compliance: The compliance audit covers advising on compliance obligations under relevant New Zealand legislation (such as the Employment Relations Act, Holidays Act, Minimum Wage Act, Wages Protections Act, Parental Leave and Employment Protection Act), including health and safety (WHS) legislation as well as any applicable collective agreements. You will also be informed throughout the Service if there are any changes to legislation that may affect your obligations to employees or the contracts or policies you have in place. – HR Documents: Means access to best practice and proven HR documents (including employment contracts, tools and workplace policies) that we have available on an as needs basis only. HR Documents are template documents and are not tailored to you and are provided without any warranty as to appropriateness or enforceability. – HR Partner: A dedicated HR partner will become an extension of your business to implement HR Strategy, drive performance, help with complex HR issues including, but not limited to, managing investigations, underperformance, grievance and misconduct issues. The scope of the HR Strategy can cover priority areas across both Part A and B of the HR Health Check.The number of contact hours per week shall not exceed an average of 10% of the Headcount for HR Partner, unless otherwise stated. – HR Advice: Means that we will offer an unlimited advisory telephone line and email advice to Authorised Contacts to provide workplace relations and performance management advice – available between 8:30am and 5:30pm in the Client’s region as defined Monday to Friday over the telephone or alternatively via email. You acknowledge and agree that HR Advice does not constitute legal advice, and cannot be relied on as legal advice. HR Advice is designed to guide and assist you only and we do not accept any liability for any loss (or alleged loss) suffered as a result of you relying on the HR Advice. The Service is also subject to Fair Use Code, as defined in the Terms & Conditions. – Representation: Means representation by an advocate arranged by us for you in relation to any alleged unjustified dismissal or disadvantage, unpaid wages, worker exploitation, bullying or sexual harassment, or any discrimination or harassment claims, up to and including voluntary mediation either facilitated by the Ministry of Business, Innovation and Employment or directed by the Employment Relations Authority (so long as this is the first step in the proceedings). Representation will not be provided where a claim has progressed past mediation and will be heard at the Employment Relations Authority. Representation does not include any representation in the Employment Court. We reserve the right to refuse to offer Representation to you in situations where employment relations advice was not sought from us in respect of the matter where it was reasonably practicable to do so, or in the case where employment relations advice had been sought from us but that advice was not followed. Representation does not cover claims which relate to conduct or events which occurred wholly or partly prior to the start date of this Customer Agreement. |
| Your responsibilities | You will be responsible for: – Compliance: You must schedule an appointment with us for the purposes of carrying out this inclusion. – Representation: You must notify us of any matter within 3 business days of receiving any claim for which it intends to engage our Representation Service. |
| Optional additional services and fees | – Additional Authorised Contact: $50 per month per contact (Authorised Contacts are those defined by you upfront and as amended from time to time who have direct permission to access the defined Services. The number of Authorised Contacts for is limited to a maximum of 10% of the Headcount, rounded up to the nearest integer. – Standard HR Consulting Rate: $280 per hour. |
