Connecting Families cuts workload by 75% with SmartMatch

The Challenge

Recruiting disability support workers for highly vulnerable clients is no easy task. It requires precision, efficiency and the ability to navigate a sea of applicants to find the right fit.

For Connecting Families, an Australian company specializing in disability support services, Employment Hero’s SmartMatch feature has made all the difference.

We spoke to Bianca, Recruitment Officer at Connecting Families, to hear more about their experience with Employment Hero. 

“We’ve been using Employment Hero for our end-to-end recruitment. From screening candidates to onboarding, I call SmartMatch my AI assistant because as a recruiter I’m very much into efficiency, but I don’t want to risk the quality of the candidate that I’m looking for,” Bianca said. 

The Solution

Before using SmartMatch, Bianca says she spent hours sifting through applications to find qualified candidates. 

“Without SmartMatch, we would have to double the time screening and shortlisting applicants. Now, the tool saves us 30 to 45 minutes per candidate, allowing us to focus on the more important stages like interviews and onboarding.” 

With Bianca’s workload involving processing and interviewing 10-20 candidates a day, this adds up to over 30+ hours in time saved a week. 

“It’s a massive time-saver,” Bianca shared. “Instead of manually reviewing every application, we’re instantly presented with qualified candidates who meet our requirements.” 

Hiring quality candidates at speed

For Connecting Families, hiring quality candidates at speed is essential. The company hires disability support workers, a role that demands specific skills and qualifications compared to other industries. 

“With SmartMatch, we just add our job details, and the tool integrates those requirements to instantly match us with highly relevant candidates,” Bianca says. It ensures we’re not compromising on quality but we’re still getting the job done quickly.”

In fact, Connecting Families has already hired over 20 SmartMatch candidates. 

“It’s not only efficient, but effective also. We can maximize the number of qualified candidates we consider for each role,” Bianca said.

Finding top candidates without manual search

One of the standout features of SmartMatch is its search capability, allowing recruiters to refine their search criteria with precision. 

“SmartMatch lets us add specific keywords and filters to find candidates who truly match our job briefs. Instead of sorting through hundreds of resumes, we can fine-tune our searches and quickly identify the best-fit applicants,” said Bianca. 

This feature is particularly valuable in industries like disability support, where recruiters need to find highly skilled professionals with specific qualifications. 

“We’re able to pinpoint candidates with the exact experience we need. It’s like having a recruiter’s assistant that understands what we’re looking for and delivers the best options instantly.”

The Impact

Real-time savings and better candidate experiences

SmartMatch also improves the experience for candidates, especially those applying to recurring job postings. SmartMatch’s shortlist feature enables recruiters to reconnect with past applicants, ensuring no talent slips through the cracks.

“Sometimes we reach out to candidates who applied months ago, and they’re thrilled to hear from us,” Bianca shared. 

But the biggest impact is on time savings and how that time is reinvested. 

“Without SmartMatch, we’d be spending double the time manually screening resumes. Instead, I can now focus on what truly matters – having meaningful conversations with candidates.”

With the extra time, she’s able to schedule and conduct more interviews, ensuring a better match between candidates and roles.

“Most of my day is spent on interviews, and with SmartMatch handling the initial filtering, I can jump straight into connecting with the best candidates instead of getting lost in admin work.”

This time efficiency is critical for Connecting Families, where recruiters are expected to place three to four hires per week. 

“SmartMatch helps give me a beeline to be more productive in what I do,” said Bianca 

Advice for other recruiters

For recruiters considering SmartMatch, Bianca doesn’t hesitate:

“SmartMatch is our lifeline when it comes to recruitment.” 

She says it has taken a huge workload off her plate, helping her filter candidates faster and focus on hiring the right people.

If you’re ready to enhance the way you hire just like Bianca, get started with SmartMatch now by booking a demo – and start hiring faster, and smarter.

More about SmartMatch

SmartMatch simplifies the recruitment process by analyzing job descriptions and matching them to candidate profiles. It provides an instant, ranked shortlist of top candidates, making it easy for recruiters to prioritize their efforts.