Digital Technology Specialist (L1_L2_SFCC_eCommerce)

Maltem Asia is seeking a Digital Technology Specialist for a Cosmetic & Fragrance Client based in Singapore.

Summary :

• As part of the Digital growth, our Client has built partnerships with several E-commerce companies and specially by using Salesforce Commerce Cloud as the main platform.
• In that matter, our Client is driving service providers with regards to the evolution and the maintenance of the whole E-commerce Ecosystem.
• We are looking for an E-commerce Digital Technology Specialist, who will join the Consumer Facing department based in Singapore.
• This position will be responsible for E-commerce Technical Support and Maintenance on the Digital E-commerce applications for the group.

Technical Support (Main Role) :

• Provide 1st level of Technical Support markets for the ecommerce ecosystem.
• Coordinate and collaborate with internal and external resources via ticketing system.
• Providing outstanding, rapid-response technical support.
• Escalate unresolved issues if required, while maintaining ownership of issues through resolution.
• Monitor and maintain portfolio of domestic and international ecommerce sites.
• Maintenance and Management of internal support tools, systems, and related roadmaps.

Technical/Professional Requirements :

• Salesforce Commerce Cloud (ex Demandware) eCommerce platform.
• Previously used project/task management software system, tools (Confluence/JIRA/Wiki) is a plus.
• Knowledge of HTML, CSS, JavaScript.
• Knowledge of Systems integration – WebService (REST, SOAP), Batch, EDI, SFTP
• Google Solutions (Analytics, Webmaster Tools, Trusted Store), Tag Management Systems.
• Exposure to mobile, Omni –Channel Technology tools and principles around responsive design, hybrid applications, mobile applications.
• Cross-Browser Testing / Functionality.
• Operation/Support experience is a plus.
• Exposure to eCommerce/CRM integration and affiliate marketing tools like LinkShare, Product recommendation tools, online videos, is a plus.
• Social integration technologies around Facebook connect and social sharing, is a plus.
• Marketplace integration (Google Shopping, Facebook Ads, Bing Ads, …) is a plus.

CERTIFICATIONS :

• SALESFORCE eCommerce Cloud