🌟 Join the Excitement at C.O.T.U – Center Of The Universe!🌟
Are you ready to discover a brand new world of vibrant F&B and entertainment? Look no further – C.O.T.U awaits, offering a journey filled with excitement! We’re not just any venue; we’re a dynamic hub, reshaping hospitality norms and crafting memorable experiences.
Launching in Q4 2024, C.O.T.U (Center Of The Universe) stands out as a unique destination. It’s a multi-concept lifestyle and entertainment venue, featuring five distinct spaces designed to delight: from a welcoming lobby bar perfect for both work and relaxation, to a sophisticated fine dining steakhouse, an energetic ultralounge, a refined cocktail bar with live entertainment, and even a rooftop swimming pool offering stunning city views!
Position Overview:
The Restaurant Manager will be responsible for overseeing the daily operations of a 85 seat fine dining modern Japanese restaurant, including managing staff, coordinating reservations, ensuring high-quality service, and maintaining an exceptional dining experience for customers.
Key Responsibilities:
Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process. Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams. Guest Inquiries & Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience. Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary. Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages. Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales. Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction. Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service. Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system. Requirements:
Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, café, or hospitality setting. Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests. Communication: Strong verbal communication skills to interact effectively with guests, service staff, and management. Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome. Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment. Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests. Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management. Perks:
- Career Growth Opportunities
- Attractive Salary package
- Company Performance Incentives (quarterly)
- Outpatient & Hospitalisation benefits
- Staff meals & late night transport
- Staff discount across all venues
- Birthday Treat (Ang pow+ Extra day off)
If you’re someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let’s create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey! 🚀
