Employment Hero Singapore
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Customer Service Executive

at Anake x Foragers ATS
Singapore, Singapore • Full-time

Role Type

Permanent • Full-time • Executive

Pay Rate

2200 SGD – 2800 SGD (Month)

Description

  • Administrative Support
  • Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry.
  • Support ad-hoc tasks and projects as required by the management team.
  • Customer Engagement
  • Retrieve, update, and manage client records while ensuring accuracy and confidentiality.
  • Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation.
  • Assist in planning and executing customer membership and loyalty programmes.
  • Provide accurate information to clients on services, promotions, and ongoing packages.
  • Conduct follow-ups to gather client feedback and ensure post-service satisfaction.
  • Handle all incoming phone calls and emails professionally and promptly.
  • Address customer complaints and carry out service recovery with tact and professionalism.
  • Requirements
  • Prior experience in administrative support or customer service is an advantage.
  • Strong communication and interpersonal skills, with the ability to engage clients effectively.
  • Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
  • Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment.
  • Working Hours & Arrangement5 days work week – 9am to 5pmHalf-day Work From Home; required to be contactable to answer client’s queries
  • Compensation & Benefits
  • Salary Range: $2,200 – $2,800 (based on experience)
  • Fun and vibrant working environment
  • Exciting benefits and staff perks
  • Opportunities for career growth and development as the company expands internationally
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