At a glance
Explore this case study if:
- You’re struggling with manual HR processes
- You’re a non-profit organisation that recognises digital transformation is imperative
- You’re interested in how HR software can bring time and cost savings
About The National Autism Society of Malaysia
The National Autism Society of Malaysia (NASOM) is a non-profit organisation dedicated to supporting individuals with autism and their families. NASOM provides a range of essential services and resources, including therapy, education and community outreach programs, to enhance the quality of life for those affected by autism spectrum disorders.
With a commitment to advocacy, awareness, and inclusivity, NASOM plays a crucial role in raising awareness about autism and promoting acceptance and understanding in Malaysian society.
With only one HR staff member managing up to 120 employees in 18 different locations nationwide, they knew they had to digitise their HR and payroll processes in order to ensure sustained and smooth operations. That’s where Employment Hero came in.
We spoke with Julian Wong, Chairman of NASOM, about their experience with Employment Hero and how it has supported them thus far.
The challenge…
As a non-profit organisation, prudent spending is important and crucial to NASOM, as the Society is heavily dependent on contributions and donations to sustain its operations. Prudent spending for the Society however, means limited manpower as there isn’t a huge hiring budget.
According to Julian, “with the exception of payroll processing which was outsourced, all other HR-related tasks are carried out manually by one person. This HR manager also had to painstakingly compile and tabulate leave reports from 18 centres nationwide for payroll processing purposes — which is incredibly labour-intensive.”
To resolve this problem, NASOM decided to digitalise their HR and payroll processes by implementing Employment Hero.
Solutions…
Automated processes
By leveraging automation, NASOM is now able to overcome its manpower challenges, and relieve their single HR manager from all the time-consuming manual tasks.
As pointed out by Julian, “tracking expenses, annual leave, performance and training progress and more has become so much easier now with an all-in-one digital platform.”
Streamlined reporting
Monthly reporting used to take up the bulk of their HR manager’s time — but with Employment Hero, Julian believes that it has saved at least 50% of their HR manager’s time.
“Reporting for the Society’s board is now much easier with the platform — the reports are accessible, and can be generated in just a few clicks.”
Employee self-service
Previously, NASOM required all its employees to update their personal data, apply for annual leave, file expense claims and more manually — via Excel forms, manually printed forms, and so on. With the Employment Hero platform, all staff members are now empowered to use self-service features to manage their HR needs.
Julian also emphasised the added convenience in maintaining staff records — “staff data is kept up-to-date automatically, and easily extracted by the HR manager for various purposes. The HR manager no longer needs to manually request each staff member to provide an update through an Excel form.”
A necessary investment
For Julian, Employment Hero has proven to be the right choice for the organisation. By lifting the burden of all the manual tasks and reporting needs of the Society from the HR manager, he can now shift their focus towards hiring and recruitment, which has been particularly challenging for them in the past few years.
“With the HR manager previously struggling to juggle payroll, reporting, leave tabulation and more, little time was left for recruitment, which affected the program delivery of our special needs students. With this digitalisation effort however, our HR manager can concentrate more on recruitment efforts, enabling other support staff to focus on key priorities like improving the programs, financial status of the Society, staff welfare and so on.”
NASOM is ready to continue growing with Employment Hero
Now that they’ve invested in the HR tools they needed, NASOM is keen to further engage their people and develop their services. With Employment Hero as their trusted partner, they can now work easier and more effectively, and use their time savings on more strategic initiatives.
If you’d like to learn more about how Employment Hero can help transform your organisation, speak to one of our business specialists today.
In addition, take a look at our return on investment (ROI) report to check out how much time and money you can save with Employment Hero.
