Leadership and Management

Introduction to conflict resolution and workplace mediation

Published

30 Apr 2024

Introduction to conflict resolution and workplace mediation

1 min read

An ideal workplace is one where the whole team gets along, where harmony prevails and where communication and camaraderie rule the day. Unfortunately, that isn’t always the case. Every team includes a mix of different personalities and working styles, and sometimes that can lead to a clash. So what can you do when there’s conflict in your business? It turns out, there is plenty you can do to try and regain some peace in the team. Start with our guide, which sets out key strategies for managing conflict. Should those fail, we’ll take you through the workplace mediation process as well. Our factsheet covers:

Understanding conflict
The impact of conflict
Conflict management strategies
The workplace mediation process
Warnings and disciplinary actions
Preventative action at work

Disclaimer: The information in this factsheet is relevant as at 22 April 2024, and has been prepared by Employment Hero Pty Ltd ABN (11 160 047 709) (Employment Hero). The views expressed herein are general information only and are provided in good faith to assist employers and their employees. The Information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. Employment Hero does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising either directly or indirectly as a result of reliance on, use of or inability to use any information provided in this factsheet.