Tamariki Services Coordinator

Help create seamless pathways of support for tamariki and whānau

At Te Manu Toroa, whānau are at the centre of everything we do. Through our kaupapa Māori approach, we work alongside tamariki, rangatahi and whānau to achieve sustainable wellbeing outcomes. Our people are our greatest strength, and we are committed to supporting kaimahi to grow, learn and thrive.

We are seeking an organised, relationship-focused Tamariki Services Coordinator to support the day-to-day coordination of our Te Puna Manawa team. This role is ideal for someone who enjoys connecting people, information and services to achieve positive outcomes for whānau.

Why Join Us?

Make a Real Difference for Tamariki and Whānau

Play a key role in ensuring tamariki and whānau can access the support they need through responsive, well-coordinated services and strong community connections.

Be Part of a Kaupapa Māori Organisation

Work within an organisation guided by manaakitanga, whanaungatanga and Te Tiriti o Waitangi principles, where culturally safe and whānau-centred practice is fundamental to everything we do.

Bring Services Together for Better Outcomes

Work alongside Well Child/Tamariki Ora, Family Start and wider community partners to strengthen integrated service delivery and improve outcomes for tamariki and whānau. ]

About the Role

Reporting to the Tamariki Services Team Lead, you will be responsible for coordinating referrals, service activity, workflows and information across Tamariki Services. You will help ensure services operate smoothly, capacity is monitored, follow-up actions are completed, and whānau experience timely and connected support.

Key responsibilities include:

• Coordinating referrals, enquiries and service activity across Tamariki Services.
• Monitoring demand, capacity and outstanding actions to support timely responses.
• Supporting allocation, follow-up and continuity of service for tamariki and whānau.
• Maintaining accurate service information and supporting KPI and contract monitoring.
• Building strong relationships across teams, services and external providers.
• Identifying opportunities to improve service pathways, coordination and the whānau experience.

About You

You will be a highly organised coordinator who can manage multiple priorities while maintaining a strong focus on whānau outcomes.

You will bring:

• Experience in service coordination, administration, health, social services or community-based services.
• Strong organisational skills and the ability to coordinate referrals, workflow and follow-up activities.
• Excellent communication and relationship-building skills.
• Strong digital and information management capability
• An understanding of confidentiality and working with sensitive information.
• A commitment to kaupapa Māori practice and whānau-centred service delivery.

• Level 4 or higher qualification in health, wellbeing, social services, business administration or a related field.
• Experience within health, social services or multidisciplinary community services.
• Knowledge of Te Tiriti o Waitangi, tikanga Māori and Māori models of health and wellbeing.

Essential

• Full New Zealand Driver Licence.
• The legal right to work in New Zealand

Join Our Whānau

If you are passionate about supporting tamariki and whānau, thrive in a fast-paced coordination role, and want to contribute to meaningful outcomes within a kaupapa Māori organisation, we would love to hear from you.

Nau mai, haere mai. Join us in strengthening whānau wellbeing across our communities.