About the Role

As a Team Lead, you will provide hands-on, day-to-day leadership to frontline kaimahi delivering services to tamariki, rangatahi and whānau.

You will be responsible for supporting your team to deliver high-quality, mana-enhancing services grounded in kaupapa Māori, while maintaining strong standards of practice, safety, performance and accountability.

Key Responsibilities

• Provide day-to-day leadership, direction, coaching and support to frontline kaimahi, fostering a positive, collaborative and high-performing team environment.
• Oversee service delivery, caseloads and workload allocation across the team.
• Maintain high standards of practice, documentation, safeguarding and service quality, ensuring adherence to organisational policies and contractual requirements.
• Provide regular supervision and support the professional development and wellbeing of kaimahi.
• Monitor team performance and contribute to the achievement of contractual KPIs and positive outcomes for tamariki, rangatahi and whānau.
• Identify and escalate risks, safeguarding concerns, resourcing needs and performance issues appropriately.
• Build and maintain strong relationships with whānau, community organisations, statutory agencies and other partners.
• Support the recruitment, induction and onboarding of new kaimahi.
• Use frontline insights, service data and feedback to identify opportunities for continuous improvement.
• Champion the voice of tamariki, rangatahi and whānau in practice and service delivery.
• Model and uphold our mātāpono of Āta, Ākina and Angitū.

About You

You will bring:

• Demonstrated experience in frontline leadership, senior practice or team coordination within the social services or not-for-profit sector.
• A Social Work Degree.
• Experience working alongside tamariki, rangatahi and whānau.
• Strong knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice.
• Confidence in supporting, coaching and developing frontline kaimahi.
• Sound judgement in relation to risk, safeguarding and escalation.
• Demonstrated understanding of risk management frameworks and their practical application in a frontline service setting.
• Proficiency in using service data and insights to support performance and continuous improvement.
• Strong communication, relationship-building and stakeholder engagement skills.
• A resilient, adaptable and solutions-focused approach to leadership.

What We Offer

At Tamariki Tū Tamariki Ora, we want our kaimahi to feel valued, supported and able to grow. In addition to meaningful mahi alongside tamariki, rangatahi and whānau, we offer:

• Pay parity, recognising the value, experience and contribution of our kaimahi.
• Health insurance after six months of employment.
• Free te reo Māori courses to support your continued learning and confidence in te ao Māori.
• Opportunities for career progression and leadership development across a growing organisation.
• A supportive, kaupapa Māori environment where your experience, ideas and leadership are valued.
• The opportunity to contribute to services designed to create meaningful and lasting outcomes for tamariki, rangatahi and whānau.

Tamariki Tū Tamariki Ora is governed by Kirikiriroa Family Services Trust (KFST), with services delivered under Tamariki Tū Tamariki Ora.