Key responsibilities
- Manage and oversee the daily operations, ensuring smooth execution of tasks such as merchant verification, deployment/retrieval scheduling, and logistics-related pick and packing.
- Maintain a high level of organization and efficiency in all operational activities, consistently meeting or exceeding established SLAs.
- Effectively manage and exceed the expectations of our merchants and partners, ensuring their needs and requirements are met in a timely and satisfactory manner.
- Collaborate closely with cross-functional teams, fostering strong relationships and communication channels to drive operational effectiveness and achieve operational goals.
- Continuously assess operational processes, identify areas for improvement, and implement appropriate measures to optimize efficiency and productivity.
- Monitor and analyze operational performance metrics, generating reports and insights to evaluate performance, identify trends, and propose actionable solutions.
- Develop and maintain strong relationships with external stakeholders, ensuring effective communication, problem resolution, and overall satisfaction.
Key requirements
• Proven work experience in a fast-paced environment, demonstrating the ability to thrive under pressure and meet demanding deadlines.
• Strong critical thinking and problem-solving skills, with the ability to effectively analyze situations and provide prompt and appropriate solutions.
• Excellent soft skills, including effective communication, active listening, and empathy, to provide outstanding customer service.
• Demonstrated leadership skills, with the ability to take ownership of tasks, inspire and motivate team members, and drive results.
• Fluency in Bahasa, English, and Mandarin languages to effectively communicate with diverse customers and provide language support as needed.
• Minimum educational qualification of SPM (Sijil Pelajaran Malaysia) or above, demonstrating a solid educational foundation.
