HR Ops Lead

Job Highlight  

• Be a Catalyst for Growth: Join a rapidly expanding fintech company where you will have a direct impact on shaping the future workforce and culture.
• Lead Strategic HR Initiatives: Work closely with senior leadership to drive HR initiatives such as employee engagement, recruitment, and performance management that are aligned with the company’s goals.
• A Fast-Paced, Dynamic Environment: Thrive in an innovative, forward-thinking environment where you will have the autonomy to make meaningful improvements in HR operations, recruitment, and employee satisfaction.

Job Summary 

You will play a pivotal role in leading the HR operations and strategy for a fast-growing Fintech organization. This role will focus on streamlining HR operations, recruitment efficiency, and driving employee engagement. You will be working closely with senior leadership and managing a team to ensure that the organization has the right talent, processes, and culture to achieve its ambitious goals.

Key Responsibilities: 

Operational Efficiency & HR Processes:

• Oversee and improve HR operations, including payroll, benefits administration, and employee lifecycle management.
• Develop and implement efficient systems for managing HR data, recruitment tracking, and employee records.
• Ensure compliance with employment laws and internal policies.

Recruitment & Talent Acquisition:

• Lead and streamline recruitment processes to reduce time-to-hire and improve candidate quality.
• Collaborate with department heads to ensure timely hiring of key roles and develop talent pipelines, particularly for tech and operational positions.
• Utilize salary benchmarking tools to offer competitive packages and manage offers, rejections, and onboarding.

Employee Engagement & Retention:

• Build and implement employee engagement initiatives to drive retention and a positive workplace culture.
• Develop programs that foster employee satisfaction, well-being, and professional development.
• Conduct regular feedback surveys, analyze results, and recommend initiatives to improve employee engagement.

Performance Management & KPIs:

• Manage the performance appraisal process, ensuring alignment with finalized salary benchmarking and KPIs.
• Work with senior leadership to set and monitor KPIs for non-tech teams and ensure consistent performance tracking and improvement.
• Ensure alignment between the company’s performance goals and individual employee growth.

Strategic HR Planning:

• Collaborate with senior leadership to drive strategic HR initiatives, including succession planning, workforce planning, and talent development.
• Ensure the HR team supports the company’s exponential growth and meets business goals through proactive HR policies and programs.

Campus Recruitment & Partnerships:

• Manage university partnerships and drive campus recruitment initiatives to build a pipeline of young talent through internships and co-lecturing engagements.
• Lead the company’s presence at university career fairs and other external events to strengthen the employer brand.

HR Team Leadership:

• Lead and mentor the HR team to differentiate between HR Business Partner and HR Operations roles.
• Foster an environment of collaboration, ensuring the HR team can efficiently handle operational tasks while also driving strategic initiatives.

Required Skills and Qualifications: 

Must-Have: 

• Proven experience as an HR Manager or similar role in a fast-paced environment.
• Strong understanding of HR operations, recruitment, performance management, and employee engagement.
• Experience working with salary benchmarking tools and managing performance appraisal cycles.
• Ability to lead and mentor an HR team, fostering both operational efficiency and strategic alignment.
• Excellent organizational, problem-solving, and leadership skills.
• Strong communication and interpersonal skills, with the ability to work effectively across departments.

Nice-to-Have: 

• Experience working in a Fintech or technology-driven environment.
• Familiarity with HR data systems and HR software for recruitment and employee record management.
• Experience in campus recruitment and university partnership programs.
• Experience driving employee engagement programs and fostering company culture initiatives.
• Knowledge of succession planning and strategic workforce planning.
• Exposure to HR transformation projects, such as differentiating HR Business Partner vs HR Operations roles.

Benefits 

• Benefits: Annual Wellness Allowance | Comprehensive Employee Insurance | Performance based renumeration