JOB OVERVIEW
The Personal Assistant (PA) to the Chief Revenue Officer (CRO) plays a vital role in supporting the CRO in daily operational, administrative, and coordination matters to ensure smooth execution of responsibilities and priorities. The PA acts as a trusted support person who manages schedules, communications, follow-ups, documentation, and coordination with internal and external stakeholders on behalf of the CRO. This role requires strong organizational skills, professionalism, discretion in handling confidential matters, and the ability to multitask effectively in a fast-paced working environment.
KEY RESPONSIBILITIES AND DUTIES
Executive and Administrative Support
- Manage the CRO’s daily calendar, including scheduling meetings, appointments, business travels, and reminders.
- Coordinate meeting arrangements, venue bookings, and meeting logistics.
- Prepare meeting agendas, minutes of meeting, presentations, reports, and business documents as required by the CRO.
- Organize and maintain proper filing systems for documents, records, and confidential correspondence.
- Screen and manage incoming emails, calls, and requests on behalf of the CRO where necessary.
Coordination and Follow-Up
- Follow up on action items, pending tasks, and deliverables assigned by the CRO to internal stakeholders.
- Coordinate with department heads and team members to ensure timely updates and task completion.
- Maintain a tracking system for ongoing projects, meetings, approvals, and deadlines.
- Provide regular updates and reminders to the CRO on pending matters and priorities.
Communication and Liaison
- Act as a liaison person between the CRO and internal departments, external partners, clients, and stakeholders.
- Facilitate effective communication and information flow between the CRO and relevant parties.
- Ensure professionalism and confidentiality in all communications and interactions.
Reporting and Documentation
- Assist in compiling departmental reports, sales updates (from the CRM), and operational summaries for management review.
- Prepare standardized documents, templates, and presentation materials when required.
- Archive reports and business records systematically for easy retrieval and reference.
Event and Meeting Support
- Assist in coordinating company meetings, management discussions, business events, and external engagements involving the CRO.
- Manage logistics, attendee coordination, and preparation of materials for meetings and events.
- Support ad-hoc business arrangements and coordination tasks as assigned.
CRM Management
- Manage and update the Sales CRM system to ensure all information is accurate and current.
- Perform data entry and regularly review CRM entries for completeness and accuracy.
- Generate CRM reports for senior management as needed.
Confidentiality and Professional Conduct
- Handle sensitive and confidential information with a high level of discretion and professionalism.
- Manage multiple priorities effectively while maintaining accuracy and attention to detail.
- Represent the CRO professionally in all forms of communication and engagement.
CORE COMPETENCIES REQUIRED
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Attention to Detail – Ensures accuracy and thoroughness in all assigned tasks and documentation.
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Time Management – Effectively prioritizes responsibilities and manages deadlines efficiently.
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Communication Skills – Demonstrates strong verbal and written communication skills with professionalism.
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Comprehension Skills – Demonstrates strong comprehension and understanding skills.
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Confidentiality – Maintains a high level of trust and discretion when handling sensitive matters.
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Proactive and Resourceful – Takes initiative in anticipating needs, solving problems, and following through on tasks.
QUALIFICATIONS OR REQUIREMENTS
- Minimum Diploma in Business Administration, Secretarial Studies, Management, or related field. Bachelor’s degree is an added advantage.
- Minimum 1–2 years of working experience in a Personal Assistant, Administrative Assistant, or Executive Assistant role, preferably supporting senior management or C-level executives.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and digital collaboration tools (e.g., ClickUp, Miro).
- Strong organizational, coordination, and multitasking abilities.
- Good interpersonal and communication skills.
- Ability to work independently with minimal supervision.
- Able to maintain confidentiality and professionalism at all times.
- Experience in report coordination, scheduling, and stakeholder management is an advantage.
