As a NOC Analyst at IX Telecom, you will ensure continuous network stability and quick resolution of service-impacting issues for global clients. The role involves 24/7 network monitoring, first-level fault analysis, and technical coordination with internal teams and telco partners. You’ll operate within a structured escalation and SLA framework and are expected to contribute to shift documentation, reporting, and technical handovers.
Key Responsibilities
📡 Network Monitoring & Troubleshooting
Monitor network elements (routers, switches, links) using tools like PRTG, Zabbix, ZTE U2000
Identify, isolate, and troubleshoot first-level faults
Escalate unresolved issues to Level 2 engineers or telco partners
🧾 Ticketing & Incident Management
Log incidents in Zoho Helpdesk according to SOP MGT-740-001-QR-01
Track progress and ensure resolution within SLA
Prepare customer-facing communications: notification, RFO, incident updates
🔁 Shift & Team Coordination
Maintain updated shift handover logs and contribute to shift knowledge base
Participate in 24/7 rotational shifts (nights, weekends, public holidays)
Collaborate with cross-functional teams for smoother fault resolution
Qualifications & Requirements
Education
Diploma or Degree in IT, Networking, or Telecommunications
CCNA or equivalent
Technical Skills
IP networks, routing, and switching fundamentals
Familiarity with PRTG, Zabbix, ZTE U2000, Zoho Helpdesk
Basic understanding of SLA, fault classification, and escalation
Optional: Exposure to ZTE, Mikrotik, Cisco, or automation scripting
Soft Skills
Attention to detail and analytical thinking
Clear verbal and written communication
Ability to handle pressure in a shift-based, real-time environment
