Senior HR Advisor New Zealand – Remote

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission? 
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We Live by Our Values – we role model our values 100% of the time
5. We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a Senior HR Advisor, your mission is to bridge the gap between complex NZ employment law and real-world business success. This isn’t your typical “back-office” HR position; it is a high-impact, commercially-oriented role where you provide technical workplace relations advice that truly moves the needle for our clients.

Your key focus areas will be

• Variety is our baseline: If you thrive on variety, you’re in the right place. From navigating intricate personal grievances to advising on restructures, no two days are the same. This role will keep you on your toes and constantly engaged.
• Empower SMEs: You’ll use your senior-level expertise to help small-to-medium business owners build healthy, compliant, and thriving workplaces. You aren’t just quoting legislation; you’re providing the peace of mind they need to grow.
• Global Reach, Local Feel: You’ll be part of an incredibly close-knit global powerhouse. While you’ll focus on the NZ landscape, you’re backed by a supportive team spanning New Zealand, Australia, and the UK.
• Culture First: We pride ourselves on a culture that is as high-performing as it is supportive. We work hard, celebrate our wins together, and ensure that while the work is serious, the environment is fun and collaborative.

This will include

• Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters (including complex/high-risk matters) such as performance management, misconduct, termination, personal illness, discrimination/harassment, union entry, industrial disputes; as well as important policies and procedures.
• Complete compliance health checks for clients including providing recommendations on areas of improvement in their HR compliance.
• Review documents such as employment contracts, policies, letters to ensure they are compliant with the applicable employment laws and regulations
• Create and update template documents such as employment contracts, policies and letters, whilst ensuring they are compliant with the applicable employment laws and regulations
• Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
• Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
• Participant in on-going department projects for process improvements.
• Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
• Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
• Responsible for ensuring advice is only given to authorised contacts in Zendesk with any relevant changes to contacts, and reflecting these changes in Zendesk and to the wider team.
• Ensure to maintain detailed and accurate records of advice including logging a Zendesk ticket with call notes, or emails to clients.

This role can be based anywhere in New Zealand.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

Mandatory:

• At least 3 years’ experience at an HR Advisor level or equivalent.
• Qualifications in HR, Law, Business or similar fields.
• New Zealand Employment Law Knowledge.
• Strong ability to advise on Industrial Relations matters.
• Good time management, attention to detail, and customer service skills.
• Excellent levels of written and verbal communication skills.
• Experience managing and influencing stakeholders, whilst advising on a range of HR matters.
• Customer focused and ability to build strong on-going relationships.

Desirable:

• Australian Employment Law Knowledge
• Proficient in learning and using different software, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
• Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026.

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.