Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
As an Implementations Consultant, you will lead customers through the Guided onboarding journey for our South East Asia (SEA) clients, providing structured education and advice to help them successfully implement our HR and Payroll solutions. You will act as the primary point of contact, managing stakeholder engagement and running enablement sessions to ensure customers realise value quickly.
This will include the following:
- Support customers to self-implement efficiently and confidently, accelerating their time to value.
- Apply best practice methodologies to support system implementation in line with client requirements and compliance obligations.
- Effectively manage customer objections, complaints, and churn requests while conducting root cause analysis.
- Accurately interpret and apply legislative and compliance requirements to guide platform configuration.
- Build and maintain strong client relationships, acting as a trusted advisor throughout the journey.
- Collaborate with cross-functional teams including Sales, Product, and Support to troubleshoot and resolve issues.
- Lead customer enablement sessions confidently, explaining product functionality and validating readiness.
- Diagnose and resolve product configuration issues independently, escalating complex cases as needed.
- Maintain accurate notes and records of customer progress, risks, and outcomes within internal systems.
- Provide feedback to internal teams on product gaps and friction points to improve implementation playbooks.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.
For this role, you’ll also bring:
- Experience with pay-run processing in Singapore and Malaysia (required for Payroll specialty).
- Ability to accurately interpret and apply relevant legislative/compliance obligations toward platform configuration.
- Experience in professional services, onboarding, or customer delivery roles (highly regarded, but not essential).
- Experience implementing HR, Payroll, or workforce management platforms (highly regarded, but not essential).
- The ability to guide customers on best-fit solutions, and strong training and facilitation skills to onboard customers and drive product adoption.
- High discipline in delivery documentation and data integrity across CRM and project management tools.
- A calm, pragmatic problem-solving approach that balances customer needs with product guardrails.
- Resilience and adaptability in a fast-scaling, change-heavy environment.
- Excellent communication skills with the ability to explain technical concepts simply.
What we can offer
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
