Mortgage Credit Assessor

About the role

Conducting end-to-end credit assessment of all lending applications allocated to you, across residential, commercial, SMSF, construction, non-resident, alternative-documentation and specialist products.

Key responsibilities

• Assessing income, liabilities, assets, credit history, living expenses and business financials, and completing serviceability assessments using the current approved calculators, rates and buffers
• Assessing each application against the applicable lender and funder credit policy, product guidelines, lending criteria and risk appetite, and applying sound credit judgement to the file
• Verifying supporting documentation and credit reports, clarifying inconsistencies, and completing all identification, know-your-customer and anti-money laundering requirements
• Assessing security and valuation information, including proposed securities, loan-to-value ratios, valuation conditions and marketability concerns
• Documenting the responsible lending position on every application, including the consumer’s requirements and objectives, financial situation, verification steps and the reasoning supporting the conclusion on unsuitability
• Providing clear credit recommendations with every identified risk stated and a mitigant documented, and making credit decisions only within delegated authority
• Escalating every matter above delegation, outside policy or requiring an exception before acting or giving any indication to a broker or applicant
• Issuing complete, specific and consolidated Missing Information Requests, and using approved templates for all approval, conditional approval and decline correspondence with accurate and supportable reasons
• Managing allocated files to the Company’s service levels, coordinating valuations, documentation and conditions, liaising with lenders, funders, brokers, BDMs, valuers and solicitors, and responding to queries and escalations within the response times required by the Company
• Maintaining accurate and current records in the Company’s systems, including stage, status, conditions and next action on every live file, and notifying management of capacity or service-level risk before a service level is breached

About you

• Complying with lender and funder policies, responsible lending and regulatory obligations, internal credit policy and Company procedures, and rectifying deficiencies identified through quality assurance within the timeframe directed
• Maintaining confidentiality and information security, using only the Company’s sanctioned systems, masking sensitive personal identifiers, immediately escalating suspected fraud or misrepresentation without independent negotiation with the broker, and declaring any conflict of interest
• Refraining from giving credit advice to a consumer, guaranteeing any approval, rate, timeframe or outcome, or handling hardship, deceased estate, family violence, vulnerable customer or complaint matters, all of which must be referred to senior personnel
• Answering Packaging and internal credit queries within the timeframes required, assisting with the training of colleagues, and documenting procedures, worked examples and precedents in the Company’s knowledge base rather than retaining them as personal knowledge
• Providing a written handover before any planned absence, maintaining files so a colleague can continue them without a verbal briefing, and covering for colleagues on leave as directed