Customer Support Specialist

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and concerns in a timely and efficient manner
• Provide product and service information to customers
• Document customer interactions and maintain accurate records
• Collaborate with other departments to resolve customer issues
• Identify and escalate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products and services

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred
• 2+ years of experience in customer service or related field
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and ability to think creatively
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and ability to follow processes and procedures
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software