Summary:

We are seeking a highly motivated and experienced Financial Counsellor to join our team. The role of a Lifeline Central West Financial Counsellor is to provide free, confidential, non-judgmental short term face-to-face, online or phone counselling to individuals, experiencing financial distress. The role includes the community engagement and the positive promotion of the service. Our preference is for you to join our Dubbo office; however, joining our Orange or Bathurst office is also an option.

Key Responsibilities:

• Provide empathetic and non-judgmental financial counselling that affirms strengths and empowers clients to make positive changes to their situation.

• To keep abreast of changes in Legislation and Regulations and to operate within legal principles and guidelines.

• Ensure a working knowledge of credit systems used by organisations such as banks, finance companies, utility companies etc.

• Continued professional development that enables the Financial Counsellor to provide the most up to date information to clients.

• A knowledge of referral sources and the ability to make specialised referrals as deemed necessary.

• Advocate for clients with the use of competent negotiating skills.

• A willingness to adapt to changes in the workplace and within the Financial Counselling field.

• Complete case notes within the Lifeline Central West client management systems as well as statistical and administrative records for each session and maintain accurate statistics

• Maintain computer based diary management system to enable effective and informed client bookings

• Where necessary, negotiate with creditors on behalf of the clients

• Develop outreach financial counselling services to areas delegated by your Team Manger

• With the support of the Team manager identify key stakeholders/agencies and actively promote referral services for people to access Lifeline Central West Financial Counselling Services

• With the support of the Team Leader develop and facilitate financial group education programs and provide community consultation/education activities in collaboration with other services

• Participate in promotional campaigns and research activities targeting people with financial difficulties as directed by Lifeline Central West

• Attend counselling team meetings, participate in supervision, in-service and external training, and performance reviews

• Have a thorough understanding of and abide by the Manual for Procedures, Guidelines, and policies of Lifeline Central West Inc

Qualifications:

The required qualifications that Lifeline Central West have adopted are developed by our industry bodies and may change from time to time.

• The financial counsellor holds a Diploma of Community Services Financial Counselling or a higher degree as a minimum

• Maintain FCAN Membership

• Personal Development to maintain qualifications to industry standards is the responsibility of the Counsellor.

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