Quality Advisor – Te Ara Kounga

Quality Advisor | Te Ara Kounga

Strengthen Quality. Turn Insight into Improvement. Make a Difference.

Quality, Data & Systems | Hamilton / Wellington | Full-time, 37.5 hours per week

Bring a practical approach to quality and continuous improvement in a role that helps strengthen the way we work and the outcomes we achieve.

Are you someone who notices where things could work better and enjoys turning information into practical improvements? Can you build relationships, ask good questions and help people translate quality requirements into straightforward, useful ways of working?

We are looking for a Quality Advisor | Te Ara Kounga to support the design, implementation and ongoing monitoring of quality processes across Your Way | Kia Roha. You will help ensure quality activities are straightforward, concise and meaningful, while supporting positive outcomes for tangata whaikaha / disabled people.

About the Role

Working collaboratively with National Managers and Team Leaders, you will identify areas for improvement and help develop practical, common-sense solutions.

Your work will span quality systems and planning, audits, compliance, policies and procedures, reporting and analysis, privacy, risk management and organisational quality support. The role is designed to be responsive to organisational needs and to help embed a practical culture of continuous quality improvement.

Key Responsibilities

• Support the development, maintenance and communication of effective organisational quality systems and the Quality Plan.
• Recommend, monitor and record corrective and preventative actions and quality improvements.
• Support managers and team leaders to prepare for external audits and undertake internal audits and assurance activities.
• Monitor relevant contractual, regulatory and organisational requirements alongside the Data and Reporting Analyst.
• Identify quality-related training needs and work with the Learning and Development Lead to promote quality as everyone’s responsibility.
• Draft and maintain policies and procedures with policy owners and approval bodies and coordinate the policy review schedule.
• Analyse information, feedback and data to identify trends and patterns in practice quality and prepare clear quality reporting.
• Act as a first contact point for privacy matters, provide guidance and escalate incidents and emerging issues to the Privacy Officer.
• Support risk management activities and maintenance of the organisational Risk Management Framework.
• Provide practical quality administration and contribute to agreed organisational projects and working groups.

What We Are Looking For

• Understanding of the Enabling Good Lives vision and principles and how to apply them in practice.
• A deep understanding of disability, either professionally or through lived or whānau experience.
• Experience contributing to continuous improvement activities and a proactive approach to supporting reliable, high-quality services.
• Ability to ask open questions, interpret information and use sound judgement about when further information, advice or escalation is required.
• Commitment to culturally responsive practice, including understanding of tikanga, Te Ao Māori and Pasifika perspectives.
• Excellent relationship-building skills and the ability to work diplomatically with a wide range of people.
• Strong written and verbal communication, including report writing and plan development.
• Strong organisational skills with the ability to manage priorities, maintain accurate records and meet agreed timeframes.
• Confidence using Microsoft 365 and organisational information systems.
• A relevant tertiary qualification, or equivalent experience, in quality, business, health, social services, policy, data or a related field.

Why Join Us?

At Your Way | Kia Roha, you will be part of a values-driven organisation committed to enabling innovative community solutions by and with disabled people. You will have the opportunity to lead meaningful work, grow capability in others, strengthen communities, and contribute to better outcomes for disabled people across Aotearoa New Zealand.

What’s on offer:

• Supportive and Inclusive environment, we value your opinion!
• Work from home
• Opportunities for professional development
• Employee assistance program available for staff
• Take a day of leave for your Birthday
• Staff discount app for use at a range of retailers.

If you’re ready to take on a rewarding challenge and help others thrive, we want to hear from you!

About Your Way | Kia Roha

Your Way | Kia Roha is an independent not-for-profit organisation working with disabled people and their whānau in communities across Aotearoa New Zealand. We have more than 40 years’ experience, and the majority of our staff, all members of our Board and all members of our Disability Leadership Group are disabled people or close family members of disabled people.

Moemoeā | Vision

Disabled people thriving, living the lives they choose in their community.

Kaupapa | Purpose

Enabling innovative community solutions by and with disabled people.

Mātāpono | Values

• Rangatiratanga | Self-leadership: Choice and control over decisions builds on the mana of every individual.
• Manawatoa | Courageous: Innovative, aspirational and bold in our actions.
• Whanaungatanga | Connection: Relationships matter, and we work together with whānau and others.
• Kotahitanga | Inclusion: Everyone is included and respected for who they are.
• Kaitiakitanga | Guardianship: Sustain and respect the mauri, or lifeforce, of those we work with.

Your Way | Kia Roha is an equal opportunity employer. We are committed to creating a working environment that embraces and values diversity and inclusion.

We encourage applications from disabled people and people with lived or whānau experience of disability. If you have any support or access requirements, please let us know when you apply so we can support you through the recruitment process.

To apply, please click Apply Now and provide your CV and a cover letter. In your cover letter, please tell us why this role appeals to you and what skills, experience and knowledge you would bring.

Applications close 30/10/2026.

We will review applications and contact preferred candidates as applications are received, so if this opportunity appeals to you, we encourage you to apply as soon as possible.

Applicants must have the legal right to work in New Zealand.