Practice Improvement & Resources Coordinator

Bring your organisational skills, eye for detail, and commitment to quality to a role where your work creates meaningful impact.

Are you passionate about creating high-quality resources, improving systems and processes, and helping teams deliver their best work? Do you enjoy bringing order to information, identifying opportunities for improvement, and ensuring people have the tools and guidance they need to succeed?

We are looking for a Practice Improvement & Resources Coordinator to support quality, consistency and continuous improvement across our Connections & Funding service. In this role, you will coordinate MSD Review applications, maintain operational manuals and practice resources, support knowledge management, and contribute to service improvement initiatives that help disabled people and whānau to live the lives they choose.

Help strengthen quality, consistency, and continuous improvement across our Connections & Funding service.

About the Role

As the Practice Improvement & Resources Coordinator, you will support the Connections & Funding service to deliver consistent, high-quality practice across Aotearoa.

You will work collaboratively with managers, team leaders and subject matter experts to ensure staff have access to accurate, up-to-date and accessible guidance, tools and resources. You’ll contribute to service excellence through strong coordination, effective information management, research, analysis and a focus on continuous improvement.

Key Responsibilities

• Coordinate and complete MSD Review applications, ensuring applications are accurate, evidence-based and submitted within agreed timeframes.
• Gather, check and organise supporting information and evidence while applying quality assurance processes.
• Maintain and update operational manuals, templates, tools and guidance resources to ensure they remain accurate, accessible and current.
• Manage document control, version management and publication processes.
• Undertake research and analysis to support informed operational decisions and service improvement initiatives.
• Identify opportunities to improve resources, systems and processes that support greater consistency, efficiency and quality across the service.
• Maintain organised, reliable and fit-for-purpose information repositories and knowledge resources.
• Use Microsoft 365, Copilot and approved technologies responsibly to support quality, learning and continuous improvement.

What We Are Looking For

• Strong written communication, proofreading and editing skills.
• Excellent attention to detail and a commitment to producing high-quality work.
• Experience coordinating documentation, processes and information management activities.
• Strong research, analysis and problem-solving skills.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• Confidence using Microsoft 365 applications and other digital tools.
• Experience using, or willingness to learn, approved AI tools such as Copilot in a responsible and effective way.
• Strong relationship-building skills and the ability to work collaboratively with a range of stakeholders.
• Understanding of, and commitment to, Enabling Good Lives, Te Tiriti o Waitangi, accessibility, diversity and inclusion.
• Relevant administration, coordination, operational support or quality-focused experience.

Why Join Us?

At Your Way | Kia Roha, you will be part of a values-driven organisation committed to enabling innovative community solutions by and with disabled people.

You will have the opportunity to contribute to meaningful work, support service excellence, improve systems and resources, and help create positive outcomes for disabled people and whānau across Aotearoa New Zealand. Your work will directly support the quality and consistency of services that make a genuine difference in people’s lives.

What’s on Offer?

• Supportive and inclusive environment – we value your opinion!
• Work from home.
• Opportunities for professional development.
• Employee Assistance Programme available for staff.
• Take a day of leave for your birthday.
• Staff discount app for use at a range of retailers.

If you’re ready to take on a rewarding role and help strengthen the resources, systems and practice that support disabled people and whānau to thrive, we want to hear from you!

About Your Way | Kia Roha

Your Way | Kia Roha is an independent not-for-profit organisation working with disabled people and their whānau in communities across Aotearoa New Zealand. We have more than 40 years’ experience, and the majority of our staff, all members of our Board and all members of our Disability Leadership Group are disabled people or close family members of disabled people.

Moemoeā | Vision

Disabled people thriving, living the lives they choose in their community.

Kaupapa | Purpose

Enabling innovative community solutions by and with disabled people.

Mātāpono | Values

• Rangatiratanga | Self-leadership: Choice and control over decisions builds on the mana of every individual.
• Manawaroa | Courageous: Innovative, aspirational and bold in our actions.
• Whanaungatanga | Connection: Relationships matter, and we work together with whānau and others.
• Kotahitanga | Inclusion: Everyone is included and respected for who they are.
• Kaitiakitanga | Guardianship: Sustain and respect the mauri, or lifeforce, of those we work with.

Your Way | Kia Roha is an equal opportunity employer. We are committed to creating a working environment that embraces and values diversity and inclusion.

We encourage applications from disabled people and people with lived or whānau experience of disability. If you have any support or access requirements, please let us know when you apply so we can support you through the recruitment process.

To apply, please click Apply Now and provide your CV and a cover letter. In your cover letter, please tell us why this role appeals to you and what skills, experience and knowledge you would bring.

Applications close 22 October 2026.

We will review applications and contact preferred candidates as applications are received, so if this opportunity appeals to you, we encourage you to apply as soon as possible.

Applicants must have the legal right to work in New Zealand.