We’re looking for a Service and Warranty Administrator to join our Service and Warranty team in Nelson. This is a great fit for someone who’s organised, enjoys helping people, and likes keeping a busy after-sales operation running smoothly.

Spa World® is one of Australasia’s leading spa retailers and part of the global Jacuzzi® Brands network. After-sales service matters to us, and this role gives the team the support it needs to keep customers looked after.

About the role

You’ll support our Service and Warranty team with the admin that keeps everything moving. That means logging warranty claims, keeping customers updated, raising orders for parts, and making sure our technicians’ paperwork is in order. You’ll work alongside an experienced team who will help you learn our systems and processes.

What you’ll be doing

• Logging and processing warranty claims in our CRM, ready for review by the team
• Keeping customers updated on their claims, parts and job progress
• Raising purchase orders, sales orders and picking slips accurately
• Arranging dispatch of warranty parts and stock, and tracking them through to delivery
• Helping the scheduling team book jobs for our field technicians
• Checking and processing invoices from our Spa World and third-party technicians
• Helping process returned products, including paperwork and tracking
• Answering service and warranty calls and emails, and passing on anything that needs escalating
• Keeping records up to date so the team can find what they need quickly

What we’re looking for:

• Some experience in an admin, customer service or office support role
• Comfortable using computer systems, with CRM experience a bonus
• Strong attention to detail, since accuracy matters with orders and claims
• A friendly, patient manner with customers, including when they’re frustrated
• Willingness to learn and ask questions
• Ability to work from our Nelson office

Why Spa World?

We care about our people and our customers. You’ll join a supportive team that will help you learn the role, work on things that make a real difference to customers and be part of a company with a strong reputation that is growing across Australia and New Zealand.

We also offer staff discounts on our spa and swim spa range, plus free, confidential access to our Employee Assistance Programme (EAP).

If this sounds like you, please apply through the online application form.