Summary:

As a Duty Manager in the vibrant hospitality sector of Point Chevalier, Auckland, you will play a pivotal role in ensuring the smooth operation of our establishment. This permanent, full-time position requires a mid-senior level of experience, where you will oversee daily activities, manage staff, and enhance guest satisfaction, contributing significantly to our reputation and success in the industry.

Responsibilities:

• Supervise daily operations to ensure high standards of service and guest satisfaction.
• Manage and train staff, fostering a positive and productive work environment.
• Handle guest complaints and feedback promptly and effectively.
• Monitor inventory levels and assist in ordering supplies as needed.
• Ensure compliance with health and safety regulations and company policies.
• Assist in budgeting and financial management to optimise profitability.
• Coordinate with other departments to ensure seamless service delivery.
• Prepare reports on operational performance and suggest improvements.

Qualifications:

• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle challenging situations.
• Knowledge of health and safety regulations in the hospitality sector.
• Flexibility to work various shifts, including evenings and weekends.
• Relevant qualifications in hospitality management or a related field are preferred.