Love turning a messy platform into a slick machine, a project plan into a delivered result, and an enquiry into a booking? Come lead our Sales & Project Team and help put our customers in the driver’s seat to create lifelong memories.

About Travvia

Travvia is the home of JUCY and Star RV, helping travelers hit the road and make their own adventures. Our vision is simple: Memorable Experiences for Everyone, Every Time!

Our values keep us on the ROAD:

• R is for Respect: We welcome everyone warmly and protect the planet our adventures depend on.
• O is for One Crew: We are a passionate, close-knit team who show up for each other like family.
• A is for Adventure: We create adventures worth remembering, for our customers and ourselves.
• D is for Drive: We move fast, have fun doing it and never stop pushing to make things better.

The role

As a key member of our Commercial Performance Team, you’ll wear three hats: Zendesk champion, commercial project lead and sales team leader.

You’ll be our go-to Zendesk expert across the Group, owning configuration, workflows and integrations, and running the day-to-day relationship with Zendesk and Optimate. You’ll lead commercial projects across the CRO portfolio (Revenue, Contact Centre, Trade and Fleet Scheduling), and you’ll coach a sales team that converts enquiries into unforgettable road trips.

What you’ll do

Own Zendesk across the Group

• Be the primary administrator and subject matter expert for Zendesk
• Build and fine-tune workflows, macros, triggers and integrations for our Contact Centre and Sales teams
• Run a weekly touch-base with Zendesk and Optimate, tracking enhancements and issues through to resolution
• Spot and deliver improvements that make life easier for our agents and customers

Lead commercial projects

• Plan, coordinate and report on projects across Revenue, Contact Centre, Trade and Fleet Scheduling
• Bring cross-functional stakeholders together to keep delivery on time and on scope
• Flag risks and blockers early, and keep the CRO across what’s in flight

Drive sales and lead the team

• Lead, coach and develop the Sales & Project Team to hit their goals
• Lift conversion across trade and direct channels through sharp quoting and follow-up
• Grow corporate and group business, plus upsell and cross-sell revenue per booking
• Work alongside Finance, Fleet, Marketing and Technology to get things done

What you’ll bring

• 2+ years in project coordination, CRM/helpdesk platform administration, or commercial/sales operations
• Hands-on experience administering Zendesk or a similar CRM/ticketing platform (workflows, triggers, integrations, reporting)
• Strong project coordination and stakeholder management skills
• A solid understanding of sales, contact centre and commercial processes
• Great communication skills, comfortable bridging technical and commercial teams
• A results-driven, curious mindset and good commercial judgement under pressure
• A relevant qualification is a bonus

Perks For The Journey

• Up to two days working from home.
• 5 days free van hire to fuel your own adventures.
• The opportunity to work across two iconic travel brands.
• A role with real ownership and a direct line to the CRO
• The chance to shape how a Group platform and its commercial projects run
• A close-knit crew who move fast, have fun and show up for each other like family

Ready to get in the driver’s seat?

If this sounds like your next adventure, hit Apply with your CV and a short cover letter telling us why you’re the one.

Travvia is an equal opportunity employer, and we welcome applicants from all backgrounds.