About Storypark

We help every child fulfil their unique potential by connecting and empowering the community around them. Educators, families and leaders use our products every day to document learning, strengthen relationships, and make the admin side of early childhood education simpler — so people can spend less time on process and more time on what matters.

Behind all of that sits billing: the quiet, essential system that keeps services connected to the tools they rely on. That’s where you come in.

The Role

We’re looking for a Billing Operations Specialist to help us run billing accurately and smoothly across the whole Storypark family — our core products, plus Xap and our Childcare Centre Management System (CCMS). You’ll be the person who keeps subscriptions, invoices and billing data straight, spots and fixes discrepancies before they become problems, and helps us get better at this as we grow.

This is a hands-on role. You’ll work closely with Finance, Customer Support and Product, and you’ll need to be just as comfortable digging into a billing platform as you are explaining a credit note to a confused customer.

Day to day you’ll:

• Own day-to-day billing operations across Storypark, Xap and CCMS — subscriptions, invoicing, credits, refunds and plan changes
• Keep our billing and accounting systems (Xero and MYOB) reconciled and accurate
• Investigate billing discrepancies and customer billing queries, and see them through to resolution
• Support pricing, plan and contract changes as products evolve, making sure billing configuration keeps pace
• Partner with Customer Support and the Data team on billing-related tickets, giving them clear answers they can pass on with confidence
• Document billing processes and workflows, and look for ways to simplify or automate them
• Help ensure billing is configured correctly for GST in NZ, AU and CA, working with Finance on the accounting side
• Work with Finance during month-end close on billing-related reporting and reconciliation

What you’ll bring

• Experience working with accounting and billing software such as Xero and MYOB. This experience might come from billing support, customer success, revenue operations, or an accounts background
• A solid grasp of how subscription billing and accounting connect
• Strong attention to detail — you notice when something’s a dollar out and want to know why
• Confidence with spreadsheets and billing data; you’re not afraid of a few thousand rows
• Clear communication — you can explain a billing issue plainly to a customer, a teammate, or a spreadsheet
• A methodical, problem-solving approach, and the patience to trace an issue back to its root cause

Nice to have

• Experience managing billing across multiple products or entities
• Basic SQL or data skills
• Experience in SaaS, EdTech or subscription-based business

Why Join Storypark?

We strive to create a respectful, caring, safe, and inclusive culture and welcome people from diverse backgrounds to join us. This is an exciting opportunity to be part of a purpose-driven company that is making a real difference in the lives of children and their communities.

In joining our team you’ll also enjoy:

• Being part of a high-growth company where your work truly matters.
• A supportive, collaborative team environment
• Hybrid and flexible working arrangements
• Birthday leave. Enjoy a paid day off for your birthday.
• Access to an Employee Assistance Programme (EAP)
• Opportunities for career growth and professional development
• The chance to make a real impact by helping educators, families and communities thrive through our platform. 

What next?

If you’re really excited by this opportunity, then click the apply button today as we will be screening candidates as applications are received. Please reach out to Jessie (jessie.mok@storypark.com) with any questions you may have.