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Support Workers – Crisis Respite!

Christchurch, Canterbury 8011, New Zealand • Full-time
AI Job Summary
  • Significant experience; minimum 2-3 years working in the mental health sector.
  • NZ Certificate in Health and Wellbeing (Level 4) or relevant qualification with mental health equivalency.
  • Support tāngata in a culturally safe way and commit to Stepping Stone Trust’s bicultural journey (Te Tiriti principles).

Role Type

On-site • Permanent • Full-time • Entry Level

Pay Rate

$23.85 NZD – $30.28 NZD (Hour)

Description

Our fast-paced Crisis Respite service, located in Domain Terrace, provides short-term support for people experiencing mental distress and crisis. We provide a homely and supportive environment, so that when guests leave, they feel able to face the world again.  We are looking for a new team member who has a caring and empathetic nature and a passion for making a difference in the lives of our tāngata.

Mō Te Tūnga | About The role

This role would suit someone who has significant experience working in the mental health sector.

 

We have permanent full-time, part-time, Casual, opportunities available across a range of shifts, including weekdays, weekends, evenings, and night awake. If you’re looking for a rewarding career supporting people to live meaningful lives, we’d love to hear from you!

 

You will be required to:

  • Work alongside tāngata and other staff to manage the high turnover of referrals, the intake and exit of Crisis Respite guests while maintaining a safe and therapeutic environment for people to stay.
  • Support tāngata in working towards the goals recommended by the referrers.
  • Support tāngata in connecting with external agencies for ongoing support after leaving respite.
  • Engage with tāngata to assess and assist with their wellbeing and be an advocate and emotional support where necessary.
  • Assist/complete individual documentation, and necessary external reporting.
  • Administer medications in collaboration with other staff.
  • Support the daily living processes and relationships within residential environments.
  • Work together within the team to maintain and achieve the required cooking and cleaning tasks which create a homely environment.
  • Implement residential routines.

Mōu | About you

We would like you to have the ability to build and maintain positive working relationships with tāngata and colleagues. You will be a skilled Support Worker whocan support tāngata in a culturally safe way.

In this role we want you to:

  • You have a compassionate and caring nature with good communication skills and a strong work ethic.
  • A New Zealand Certificate in Health and Wellbeing (Level 4) or a relevant qualification with recognized mental health equivalency.
  • A willingness to commit to and support the bicultural journey that Stepping Stone Trust is on as we live out our partnership under Te Tiriti o Waitangi principles.
  • Focus on the recovery of our tāngata by ensuring that their needs are met.
  • The skills to engage and motivate people in a wide range of situations to achieve quality outcomes.
  • A certain degree of computer literacy.
  • A full, clean driver’s licence.
  • The ability to build and maintain positive working relationships with colleagues and tāngata.
  • Assist with meal preparation and housework.

Tā mātou mahi | We offer 

  • A supportive, values-driven workplace
  • Ongoing professional supervision and training
  • Paid sick leave, available from commencement (provided eligibility criteria are met)
  • Paid birthday leave (after six months permanent employment).
  • Internal training and development opportunities.

Mō mātou I About us

At Stepping Stone Trust, we provide community and residential services that support over 700 people each week across Canterbury and Otago. With more than 275 staff across a wide range of roles, our team is committed to supporting people with compassion, professionalism, and hope.

Our work is grounded in our core values of Faith, Grace, Hope, Love and Integrity.

Applications are reviewed as we receive them, and interviews may take place prior to the closing date.  We reserve the right to hire employees and close a job before the advertised closing date.

Stepping Stone Trust is an Equal Opportunities Employer, and we strive to attract and maintain a diverse workforce. We are committed to providing a working environment that embraces and values diversity and ensures a positive culture for people to work in.  All applicants must be eligible to work in New Zealand. **

Our organisation has a strong commitment to safeguarding vulnerable people; and any employees will be vetted to a level appropriate to the role for which they have applied.

 

Company Overview

At Stepping Stone Trust, we provide community-based and residential mental health and wellbeing services across Canterbury and Otago, supporting over 700 people each week. Our services support adults, youth, and whānau affected by mental illness and addiction, with a strong focus on recovery, connection, and helping people live meaningful lives in their communities. With more than 275 staff across a wide range of roles, we are proud to foster a supportive, inclusive, and values-driven workplace. We believe our people are at the heart of what we do and are committed to creating an environment where staff feel valued, empowered, and supported to grow. Our vision is to create communities where people thrive, and our work is guided by values of compassion, respect, integrity, collaboration, and hope.

Position Description