Receptionist / Customer Service

About Us

Reliable NZ Limited specializes in collision repairs and cosmetic panel and paint.

Role Purpose

We are looking for a motivated, reliable and organized Receptionist / Customer Service (full time) to join our team at collision repair centre.

Our ideal applicant will have passion for customer care and service, advanced computer skills, attention to detail and friendly and outgoing personality. You will need to be a quick learner, a team player and social media savvy.

The position provides full support to Sales Manager and Estimators to ensure efficient and smooth operations and assisting the teams to achieve their targets.

The right candidate must have aptitude to multi-task, be effective communicator, possess phone manners and professional etiquette, have attention to detail and sense of urgency.

You will be working within a busy and challenging environment: customer care, managing Reception, juggling phone calls and email enquiries, handling customer requests, data entry and document processing, and responding to requests from management.

To be successful in this role you need to be a confident people person with high emotional intelligence, have the right attitude with strong work ethics, be focused on customer service, processes and timeframes.

We Offer

Commencement Date: April 2025

Location: 8 Norman Spencer Drive, Papatoetoe, Auckland 2104

Contract Type: Salary, Full Time, Permanent (Monday to Friday, 8am – 5pm)

Remuneration: $60,000 – $65,000 p.a.

Our Ideal candidate

Extensive experience in a similar role in Panel and Paint / Collision Repairs (highly desirable)

Profound computer skills: Microsoft Office

Excellent Customer Care and Service

Strong interpersonal skills

Attention to detail and action oriented

Excellent time management, organisational and administrative skills

Able to work independently and make qualified decisions

High integrity and professionalism

Good communication – both verbally and in writing

Positive can-do attitude

Self-motivated and driven

Team Player

Honest, reliable and accountable

Applicants for this position should have NZ residency or a valid NZ work visa.

We have a zero-tolerance policy to drugs, and you must be able to pass our pre-employment medical / drug screening.

Detailed Job Description will be provided upon request or on application.