Stop Smoking Support Caller Permanent – part-time 20 hours per week

Do you

• have an excellent telephone manner and customer service skills?
• want to make a difference to the health and well-being of people in Canterbury?
• want a working culture that allows you to maintain a healthy work-life balance?

Ko wai mātou | About us

At Pegasus Health, we’re passionate about helping people and communities thrive. Working alongside general practices, health providers, and communities across Waitaha Canterbury, we deliver a range of health services that improve wellbeing, strengthen primary care, and reduce inequities. Guided by manaakitanga and our commitment to Te Tiriti o Waitangi, we’re working together to create healthier outcomes for everyone in our takiwā.

Mō te tūnga| Role Overview 

This role focuses on providing a quality telephone outreach service to encourage smokers to quit by phoning identified smokers and offering referrals to stop smoking support options.  

The role will suit a well organised individual with an exceptional phone manner. All calling is undertaken on-site from Pegasus House, and requires one weekday evening shift until 7pm, with the balance of the 20 hours worked over 4-5 weekdays. Data entry is mainly undertaken from Pegasus House but requires occasional visits to general practice to input data directly into their PMS on site.

Te āhua o te mahi |What you will be doing 

• Contacting priority populations on behalf of General Practices with an offer of referral to Stop Smoking support programmes
• Linking patients in with appropriate programmes or services
• Accurately documenting the outcome of each conversation in the practice management system

Ngā pūkenga motuhake | What you will bring

• Experience in customer service or telephone support
• Excellent oral communication skills and interpersonal skills
• Ability to empathise and manage sensitive discussions
• Excellent organisational skills with attention to detail
• Intermediate computer and keyboard skills
• Experience in Microsoft Office programmes
• Ability to work both independently and as part of a small team

To be successful in this role, you’ll have an understanding of and commitment to Te Tiriti o Waitangi principles and biculturalism.

Other requirements

A current Driver’s license and car are essential. Petrol will be reimbursed at a km rate.

Ngā painga |What we offer / What’s in it for you 

·Supportive, people focused culture 

·Range of wellness benefits including an annual wellness subsidy; free after-hours medical care 

·Flexible-working opportunities allowing you to maintain a healthy work-life balance 

• full training on this established role will be given
• working within a tight knit happy team

We will be reviewing applications as they are received, so we encourage you to apply early.

If you would like to know more about us, what we do and how this role contributes to Our Purpose, please contact Sue Aitken, Primary Care Quality Manager on 022 061 0111 and/or visit Pegasus Health www.pegasus.org.nz.