Service Desk Analyst

We’re looking for a Service Desk Analyst to join our Business Information Services team at Pegasus Health. 

You’ll be the first point of contact for a range of hardware, software, application and network requests. You’ll manage these through our ticketing system, resolve issues where you can, escalate them when needed and keep people informed along the way. 

Te āhua o te mahi | What you’ll be doing 

You’ll provide day-to-day IT support to people with different levels of technical knowledge. This includes listening to what is happening, troubleshooting the issue and explaining the next steps in a clear and straightforward way. 

The role also includes setting up accounts, hardware and software for new starters, supporting staff offboarding, maintaining IT asset records and keeping knowledge articles up to date. You’ll take ownership of requests through to resolution or an effective handover and work within agreed service levels and escalation processes. 

As part of the wider team, you’ll help identify recurring issues and practical ways to improve our support processes and customer experience. 

Our team provides service between 7:30am and 5:30pm. This is a full-time role of 40 hours per week, and you’ll need the flexibility to work hours that suit this service timeframe. 

Ngā pūkenga motuhake | What you’ll bring 

You don’t need to know everything, but you’ll need a good grounding in IT, a service-focused approach and the confidence to learn as you go. 

Experience working in IT, or relevant training or education, including experience using incident or request-logging software. 

Working knowledge of Microsoft 365, Windows and/or Apple environments, hardware diagnostics, basic networking and Active Directory. 

Clear written and verbal communication, including the ability to explain technical information to non-technical people. 

A practical and organised approach, with the ability to manage competing requests, handle information confidentially and follow issues through. 

The legal right to work in New Zealand, which is required to be considered for this role. 

About Pegasus Health 

At Pegasus Health, our purpose is to improve health outcomes for people in our takiwā, with a significant reduction in inequities in access and outcomes. As a trusted partner, we support improvements in primary healthcare across our communities. 

Our values guide how we work with communities, partners and each other. Manaakitanga underpins everything we do. 

Me pēhea te tuku tono | How to apply 

If this role suits your experience and the way you like to work, Apply Now!