Customer Success Manager – The I.T. Team

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of  Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About this Position:

One of our operating companies The I.T Team is looking for a Customer Success Manager to join their team in Christchurch!

This is an exciting opportunity for a relationship-driven professional who thrives on building trusted client partnerships and delivering exceptional customer experiences. You’ll become the primary point of contact for a portfolio of valued clients, ensuring they receive outstanding service, ongoing strategic guidance, and maximum value from their technology investments.

Working closely with business leaders and stakeholders, you’ll help customers navigate challenges, identify opportunities for improvement, introduce new solutions, and drive long-term engagement. This role is ideal for someone who enjoys combining account management, customer success, commercial awareness, and technology in a fast-paced MSP environment.

Responsibilities:

• Manage and strengthen relationships with a portfolio of clients.
• Lead regular client reviews, providing strategic guidance and technology recommendations.
• Act as the primary point of contact for customer enquiries, escalations, and renewals.
• Identify opportunities to enhance existing client outcomes and expand services.
• Collaborate with internal teams to ensure exceptional service delivery.
• Drive customer satisfaction, retention, and long-term account growth.
• Maintain accurate account records, reporting, and client documentation.

Experience:

• Proven experience in Customer Success, Account Management, or Client Relationship Management.
• Strong ability to build trusted relationships with clients and key stakeholders.
• Commercial mindset with experience identifying opportunities to grow customer accounts.
• Excellent communication, presentation, and problem-solving skills.
• Highly organised with the ability to manage multiple priorities and client needs.
• Interest in technology, with exposure to Microsoft 365, Azure, or IT services highly regarded.
• Experience within an MSP or technology services environment is advantageous.
• Proactive, customer-focused, and driven to deliver exceptional outcomes.

Why Join The I.T Team?

The I.T Team are passionate about helping New Zealand businesses get the most from technology. They pride themselves on delivering exceptional service, building genuine client partnerships, and fostering a workplace where people can grow, contribute, and succeed together.

If you’re a customer-focused professional who enjoys building relationships, driving value, and making a real impact, we’d love to hear from you.