We supply premium, custom-built louvre kitsets to homeowners and trade partners across New Zealand, alongside our online DIY brand, Backyard Blinds.
Our product is strong. Our systems are in place. Now we need the right person to own our trade relationships and take full ownership of the Backyard Blinds customer experience.
This is a people-first role – you’ll be talking and writing to customers every day, building relationships with trade partners, and making sure every customer gets a fast, clear, confident response.
About the Role
This is not a retail job or a passive support role.
You’ll have two clear areas of ownership. First, our trade customers – growing engagement with existing accounts, bringing new accounts on board, and getting them from sign-up to ordering. Second, Backyard Blinds – you’ll run the customer side of the brand end to end.
Nothing technical is required. Pricing, specs and guides all live on the website. What matters is how well you communicate and how reliably you follow through.
You’ll work closely with the owner and team in a small, fast-moving environment where initiative matters.
What You’ll Be Doing
- Building relationships with trade partners and driving repeat engagement
- Onboarding new trade accounts and staying with them until they start ordering
- Owning the Backyard Blinds customer experience — enquiries, calls, messages and orders
- Responding to email, phone and SMS enquiries with speed and clarity
- Managing orders and keeping customers updated
- Following up enquiries and keeping things moving
We’re an early-stage business. Once your own areas are under control, you’ll jump in and help wherever it’s needed — supporting the wider team, backing up retail, or lending a hand in the warehouse. Everyone here does that, and it’s a big part of how we move fast.
What We’re Looking For
- Very strong spoken and written English — a wide vocabulary and a natural, professional tone
- High EQ — you read people well, build rapport easily and stay calm when it’s busy
- Sharp and quick to learn — you can hold several threads at once without dropping any
- Confident on the phone — you enjoy talking to people
- Strong sense of prioritisation and time management — you know what needs attention now vs later
- Proactive and organised — you follow things up without being asked
- Comfortable rolling your sleeves up when the warehouse needs a hand
- Positive attitude and solutions-focused mindset
Bonus (not essential):
- Experience in account management, sales or customer-facing roles
- Background in building, construction, landscaping, or similar
What’s On Offer
- Salary + performance-based bonus
- Real ownership of a brand and a customer base
- Real autonomy — no micromanagement
- Direct impact on the business and its growth
- Ongoing development with an annual training allowance
- Be part of a small, high-growth team where your contribution matters
This Won’t Suit You If
- You don’t enjoy talking to people most of the day
- You struggle to follow up or stay organised
- You prefer highly structured, corporate environments
- You avoid taking ownership of problems
- You struggle to prioritise or often feel overwhelmed when things get busy
- You’re not willing to help out physically in the warehouse when needed
Hiring Process
- Apply with your CV
- Shortlisted candidates will receive a short task (15 mins) — keep an eye on your email
- Video call interview
- Final in-person interview
We move quickly and keep communication clear throughout.
