Customer Service Team Leader – Test

Summary:

As a Customer Service Team Leader within the Public Sector & Government in Auckland, you will play a pivotal role in ensuring the delivery of exceptional customer service. This permanent, full-time position requires a mid-senior level professional who can lead a team effectively, fostering a culture of excellence and responsiveness to the needs of the community. Your leadership will directly contribute to enhancing service delivery and operational efficiency, making a significant impact on public satisfaction.

Responsibilities:

• Lead and manage the customer service team to ensure high-quality service delivery.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Monitor team performance and provide coaching and support to team members.
• Handle escalated customer inquiries and resolve complex issues effectively.
• Collaborate with other departments to enhance service offerings and streamline processes.
• Prepare and present reports on team performance and customer feedback to senior management.
• Ensure compliance with relevant policies and regulations within the public sector.

Qualifications:

• Proven experience in a customer service leadership role, preferably within the public sector.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to analyse data and generate actionable insights.
• Demonstrated ability to lead and motivate a team.
• Relevant qualifications in management or customer service are advantageous.