Customer Service and Ground Crew-INFLITE Franz and Fox Helicopters

As a Customer Service and Ground Operations Crew member at INFLITE Franz and Fox Helicopters you will be responsible for delivering exceptional customer service and supporting the smooth day-to-day operations at our base in Franz Josef Glacier, This is a full-time role that will see you working in a fast-paced, dynamic environment, contributing to the overall success of our business. 

What you’ll be doing

Customer Service

• Welcome and assist guests in a friendly, professional manner
• Manage check-ins, bookings, and customer enquiries (in person, phone, and email)
• Provide clear and accurate information about flights, safety procedures, and weather conditions
• Process payments and maintain booking systems
• Ensure a high standard of presentation in customer areas

Ground Crew / Loader Duties

• Assist with loading and unloading passengers safely on helicopters
• Provide safety briefings and ensure passengers are correctly equipped
• Marshal aircraft and maintain awareness of apron safety procedures
• Handle cargo efficiently and carefully
• Support pilots and operations team to ensure smooth turnaround of aircraft
• Manifest Aircraft and ensure smooth daily operations
• Assist with general duties

What we’re looking for

1. Adhering to all relevant health, safety, and service s
2. Previous experience in a customer service or hospitality-related role preferred.
3. Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds
4. Excellent problem-solving and decision-making abilities, with a focus on providing exceptional customer service
5. A positive, energetic, and adaptable attitude, with the flexibility to work in a fast-paced, dynamic environment
6. Knowledge of the local area and attractions, or a willingness to learn
7. A valid driver’s licence.
8. A genuine passion for the tourism/aviation industry and a commitment to delivering outstanding guest experiences

If you’re ready to join a dynamic, customer-focused team and contribute to the success of our iconic alpine resort, we encourage you to apply now.