Trade Counter Sales

Are you someone who enjoys working with customers, has a knack for sales and likes a role where no two days are quite the same? Hydroflow is looking for an enthusiastic and customer-focused individual to join our team at our Penrose branch.

Established in 1985, Hydroflow is a global business operating across New Zealand, Australia and the Pacific, with key distribution hubs in Auckland, Wellington, Christchurch and Melbourne. We represent an extensive range of leading international brands and work closely with our customers to deliver quality products, reliable service and technical solutions. Our success is built on our industry knowledge, experience and commitment to our customers.

About the role

This is a great opportunity to join our busy Penrose team in a varied Trade Counter Sales role. You’ll be one of the first points of contact for customers, helping them find the right products, answering enquiries and making sure their experience with Hydroflow is a positive one. While customer service and sales will be at the heart of the role, you’ll also get involved in the day-to-day running of the branch, working alongside the warehouse team to keep stock moving and orders on track.

Your responsibilities will include:

• Welcoming customers at the trade counter and responding to email enquiries, providing helpful and practical advice.
• Assisting customers with product selection, pricing and availability enquiries.
• Entering sales orders and creating transfers.
• Picking, preparing and packing orders for customer collection or dispatch in the warehouse.
• Keeping stock records up to date and assisting with stocktakes and inventory control.
• Helping maintain an organised, safe and tidy trade counter, warehouse and yard (at all times).
• Working collaboratively with the wider team to ensure customer orders and day-to-day branch requirements are taken care of.

About you

We’re looking for someone who enjoys dealing with people, takes pride in providing great service and isn’t afraid to roll up their sleeves when things get busy. Ideally, you’ll bring:

• Experience in trade counter sales, retail sales or a customer-facing role, preferably in plumbing/fire protection.
• Confidence dealing with customers, understanding their needs and finding practical solutions.
• Experience with sales transactions and order processing.
• Good numerical skills and a high level of accuracy when handling orders and stock.
• Strong communication skills and the ability to build positive working relationships.
• Confidence using computers and learning new systems.
• Good organisation and the ability to keep on top of multiple tasks in a busy environment.
• A team-oriented approach, with the initiative to work independently when required.
• A current forklift, Combilift or similar licence would be an advantage.

Most importantly, you’ll bring a positive attitude, reliability and a willingness to learn. Product knowledge can be developed, but a genuine commitment to customer service and being a great team member is essential.

Why join Hydroflow?

You’ll be joining an established and growing business where you can build your product knowledge, develop your sales experience and become part of a supportive team. With plenty of variety in the role, there will be opportunities to expand your skills and grow your career within the business.

If you’re customer-focused, enjoy a hands-on environment and are looking for your next opportunity, we’d love to hear from you.

Apply now to become part of the Hydroflow team.

All applications will be treated with the strictest confidence.