About Us
Hydroflow is a trusted supplier to the plumbing, civil, and industrial sectors across New Zealand and Australia. We pride ourselves on delivering quality products, strong partnerships, and dependable service through a team that values integrity, initiative, and collaboration.
We’re looking for a friendly, organised, and proactive Customer Service Representative to join our Auckland team. This role is all about delivering a great customer experience – handling enquiries efficiently, processing orders accurately, and using each interaction as an opportunity to build lasting relationships with our customers.
About the Role
Reporting to Customer Service Manager, this role is all about delivering a great customer experience – handling enquiries efficiently, processing orders accurately, and using each interaction as an opportunity to build lasting relationships with our customers.
Key Responsibilities:
- Respond to all incoming customer calls and emails in a timely and professional manner
- Process customer orders accurately and efficiently
- Handle customer enquiries and issues to meet or exceed customer expectations
- Act as a key liaison between customers and internal teams to ensure timely delivery of products and services
- Build and maintain strong, long-term customer relationships
- Maintain a working knowledge of Hydroflow’s products, services and systems
- Work closely with other teams across the business to resolve customer queries
- Identify opportunities to upsell or cross-sell products where appropriate
- Participate in team meetings and share relevant customer updates
- Assist with the reception and walk-in customers as required
- Updating customer SKU forms for new products and range updates
- Updating the Hydroflow website with relevant product and range information as directed
- Assisting with other account-related administrative and support tasks as required
- Engage in training and development opportunities as they arise
- Support process improvement initiatives across the business when required
- Contribute to a safe workplace by following Health & Safety procedures and reporting hazards
What We’re Looking For:
- Previous experience in a customer service or administration role
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- A friendly, professional and approachable manner
- Confidence using systems and learning new products
- A proactive and enthusiastic attitude
- The ability to work well both independently and as part of a team
- A high level of integrity and professionalism
What We Offer:
- Supportive team culture with autonomy and variety in your day-to-day work.
- Professional development and growth opportunities within the company.
How to Apply
So, if you are looking for a company that offers ongoing training and development, and an
awesome, friendly and supportive team, then get in touch now.
Hydroflow Distributors Ltd is an equal opportunity employer, and we welcome all qualified
candidates to apply.
All applications will be treated with the strictest confidence.
