Retail Assistant

Job Description: Retail Assistant

Position Overview

The Retail Assistant is responsible for delivering excellent customer service, driving sales, operating the point of sale (POS) system, and maintaining floor presentation. This role serves as the primary face of the store, ensuring customers enjoy a welcoming, efficient, and well-stocked shopping environment.

Key Responsibilities

Customer Service & Sales

• Greet customers promptly upon arrival and provide attentive, friendly assistance throughout their visit.
• Actively engage with shoppers to identify their needs, offer product knowledge, suggest complementary items, and answer questions.
• Resolve basic customer inquiries, complaints, and returns in accordance with company policy, escalating complex issues to the Duty Manager when necessary.

Point of Sale (POS) & Cash Handling

• Process cash, EFTPOS, credit card, and digital voucher transactions accurately and efficiently.
• Scan items, bag purchases neatly, and issue receipts and tax invoices.
• Perform basic till reconciliations, cash floats, and balance checks at the start and end of shifts.

Stock Management & Merchandising

• Assist with unloading stock deliveries, checking delivery dockets, and moving cartons to the stockroom or sales floor.
• Unpack, price-tag, security-tag, and replenish merchandise across designated aisles and display units.
• Maintain visual merchandising standards by front-facing stock, rotating products (FIFO/first-in, first-out where applicable), and setting up promotional promotional displays or end-caps.
• Participate in scheduled cyclical stocktakes and inventory counts.

Store Operations & Safety

• Keep the sales floor, aisles, fitting rooms (if applicable), and register areas clean, tidy, and hazard-free.
• Maintain vigilance on the shop floor to deter shoplifting and adhere to store loss prevention guidelines.
• Follow all Health & Safety policies, reporting spills, damaged fixtures, or workplace hazards immediately.

Required Skills & Qualifications

• Experience: Prior experience in retail, customer service, or hospitality is preferred, though motivated entry-level candidates with strong interpersonal skills are welcome.
• Communication: Clear, confident verbal communication and active listening skills.
• Numeracy & Tech Literacy: Sound basic math skills for cash handling and comfort navigating touchscreen POS terminals and inventory scanners.
• Work Ethic: Reliable, punctual, self-motivated, and capable of working well both independently and within a fast-moving team.
• Physical Capability: Ability to stand and walk for prolonged periods, perform repetitive bending, reaching, and lifting of cartons or stock containers weighing up to 15 kg.

Working Hours & Availability

• Ability to work a rotating roster that regularly includes weekends, public holidays, and occasional late-night shopping hours or early morning replenishment shifts.