Shop & Rental Hire Assistant

About Lake Taupō Holiday Resort 

Lake Taupō Holiday Resort is a vibrant and welcoming destination offering guests a memorable stay in the heart of one of New Zealand’s most iconic regions. Nestled close to the shores of Lake Taupō and surrounded by stunning natural landscapes, our resort is designed to be a place where families, couples, and groups can relax, reconnect, and create lasting memories. 

We are currently looking for an enthusiastic and customer-focused Shop & Rental Hire Assistant to join our Operations team. This is a hands-on role that combines retail, rental hire, reception support, and guest engagement to help deliver exceptional holiday experiences. 

About the Role 

As a Shop & Rental Hire Assistant, you’ll play an important role in the day-to-day operation of our retail shop and rental hire services while providing outstanding customer service to guests. You’ll assist with retail sales, rental bookings, stock management, guest enquiries, and administrative support, ensuring every interaction reflects our commitment to service excellence. 

Working closely with the Park Manager and wider operations team, you’ll help maintain the presentation and efficiency of the shop and rental facilities, support reception activities, and contribute to creating memorable guest experiences through friendly, proactive service. You’ll also have opportunities to assist with guest activities and Kids Club programs during peak periods. 

What You’ll Be Doing 

• Providing exceptional customer service across the shop, rental hire, and reception areas 
• Processing retail sales, guest payments, and rental bookings accurately 
• Assisting guests with product recommendations, rental equipment selection, and local information 
• Maintaining attractive displays, replenishing stock, and supporting inventory management activities 
• Issuing, receiving, inspecting, and preparing rental equipment to company standards 
• Responding to phone, email, and in-person guest enquiries professionally and efficiently 
• Supporting guest activities, Kids Club programs, and wider resort operations as required 

What We’re Looking For 

You’ll bring: 

• At least 1 year of experience in retail, hospitality, tourism, customer service, or a similar guest-facing role 
• Strong customer service and communication skills with a friendly and professional approach 
• Experience using point-of-sale systems and confidence using Microsoft Office and computer-based booking systems 
• Strong organisational skills and attention to detail 
• Ability to work independently and as part of a collaborative team 
• A proactive attitude with the flexibility to assist across different operational areas 
• Physical fitness to handle rental equipment and complete operational tasks as required 
• Availability to work weekends, public holidays, and a rotating roster 

Why Join Us? 

• Work in one of New Zealand’s premier holiday destinations 
• Be part of a supportive and friendly team environment 
• Diverse and engaging role with variety across retail, guest services, and resort operations 
• Opportunities for development within a growing hospitality and tourism business 
• Help create memorable experiences for guests from New Zealand and around the world 

Apply Now 

If this sounds like you, we’d love to hear from you. 

Please send through your resume, cover letter, and right to work documentation by clicking the Apply Now button. 

Recruitment Agencies  Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.